Senior Manager Strategic Planning & Internal Operations

About the role

We are looking for a Senior Manager to lead all aspects of the Strategic Planning and Internal Operations programs for Chime. This role sits within our Operations and Member Experience organization, which operates as a shared services function to the broader company. As such, this person is responsible for a team that runs planning and internal operations for both the Operations function and the broader company, in addition to other business critical functions that enable Chime’s strategic plan (Company Goal Setting, Company Operating Rhythm, Concept Approvals Intake and Portfolio Management).

In this role, you will get the opportunity to hone your organizational, critical thinking, problem solving and program / people leadership skills, all while leading key processes and operations that empower the Chime team. A successful candidate must be able to roll-up their sleeves and have a strong bias for action. They will drive towards simple, scalable solutions to difficult problems, have excellent project and program management skills, be able to communicate sophisticated issues in a clear and easy-to-understand way, and be able to influence team members across the company. As an ideal candidate, you will have the ability to work on / delegate multiple projects simultaneously in a fast-paced environment, have experience of working with leadership, and be able to work effectively and influence cross-functionally. You are a strong teammate, who has demonstrated an ability to establish relationships, drive alignment and collaboration with partners, and support others to achieve shared goals. You have outstanding organizational and time management skills and can work fast to a deadline and trade off priorities appropriately.

The base salary offered for this role and level of experience will begin at $146,610 and up to $207,700. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to

• Lead a team - Lead a lean and hard-working team of program managers; be responsible for the delegation of work, development and performance management of the team, and build an inclusive, productive and lively work environment
• Be an excellent storyteller - Communicate and collaborate with leadership (including C-Suite) on a regular basis, highlighting progress towards goals, key risks and dependencies
• Lead the planning process - for Chime and the Operations & Member Experience organization, including coordinating the annual planning timeline and major milestones, planning activities, communication etc that ensures a high value planning process for our most important priorities
• Be a change management expert - support leaders across the org to cascade information, be responsible for following through and driving leadership decisions through the org
• Oversee the operating rhythm - for Chime and the Operations & Member Experience organization. This includes crafting and managing the corporate calendar, newsletters, MBRs, OKR reviews and other forums to ensure appropriate oversight
• Ensure all Chimers understand how they contribute to our goals - As a part of our planning processes, supervise the design and governance of the company’s goal setting process
• Thrive through organization and simplified execution - Create structure and process that enables your team, and other teams across Chime, to adapt quickly and build simple and effective processes
• Other ad-hoc projects as they arise

To thrive in this role, you have

• A Bachelor's Degree, with 7+ years of experience in a strategy, business operations, and/or consulting role including people management
• Experience in a fast-paced, ambiguous environment.
• Experience leading company level planning processes.
• Experience creating, implementing and refining internal operating rhythms
• At ease working with and addressing leadership (including c-suite executives).
• Sharp analytical and problem solving skills, sound business judgment, with a strong bias for action, can derive satisfaction and meaning by digging deep into the data, thinking from first principles, and delivering the best results.
• Maintains a strongly consistent personal velocity of work tasks; able to successfully lead routine work independently, including self-identification of risks and mitigation strategies.
• Takes an active interest in helping other members of the team meet their deliverables; viewed as a functional guide by colleagues.
• Experience