Business Development & Client Management Specialist

Company Description

Applus+ IDIADA is a global partner to the automotive industry, supporting its clients in their product development activities by providing design, engineering, testing and homologation services. As a TOP Employer certified company, we have a large team of more than 3000 professionals drawn from over 22 countries, as well as an international network of subsidiaries and branch offices in 25 countries which ensures that our clients get customized, added-value solutions. IDIADA offers you the opportunity to develop a career in one of the worldwide leading automotive engineering companies.

At Applus IDIADA we are looking for talent to help us shaping the mobility of tomorrow with safer, more efficient, and sustainable vehicles. With presence in 22 countries, we offer job positions around the world and internal / transversal mobility within the company. The automotive sector is currently living a moment of deep technological change. At IDIADA, we focus on constant innovation to adapt our services’ portfolio to an ever-changing environment. Therefore, as part of our team, we expect you to be dynamic and eager to learn and grow with us.

If you want an opportunity to challenge yourself and enhance your technical skills, to work in a thriving environment and to work alongside world-leading experts, then apply for one of our vacancies.

Job Description

As a member of IDIADA's Sales & Client Management team, you will be responsible for delivering exceptional customer experiences that drive client satisfaction and loyalty, while actively participating in sales and business development activities when required. This strategic role bridges customer service excellence with revenue growth opportunities, creating client journeys from initial contact through project completion.

KEY RESPONSIBILITIES

Customer Experience Excellence (Primary Focus)

• Create memorable client interactions during visits that exceed expectations and strengthen relationships
• Proactively manage visit with attention to detail, anticipating client needs before they arise
• Orchestrate comprehensive service delivery during client stays
• Serve as the dedicated point of contact for clients, providing immediate resolution to any concerns or requests
• Gather client feedback systematically to continuously enhance service offerings
• Support safety briefings with a client-centric approach that balances requirements with exceptional service

Business Relationship Growth

• To support the sales team in achieving their targets by providing administrative assistance, coordinating sales activities, and ensuring effective communication with customers
• Ensure effective communication between the sales team, customers, and other departments to ensure that sales operations run smoothly and efficiently
• Assist experienced sales team members in maintaining client relationships
• Learn to identify client needs that could benefit from additional IDIADA services
• Participate in client relationship development through consistent, high-quality service delivery
• Gradually build awareness of IDIADA's full-service offerings to recognize potential opportunities
• With training and support from IDIADA Spain, begin introducing clients to relevant additional services

WHAT WE OFFER

• Opportunity to build valuable client service and relationship development skills at IDIADA North America Business Unit
• Opportunity to gradually increase involvement in business growth activities as skills develop
• International exposure working with leading global automotive companies
• Training in IDIADA's complete service portfolio and client relationship development
• Dynamic work environment with varied responsibilities and challenges

Qualifications

Education & Experience

• Bachelor’s degree in business administration, Marketing, or a related field
• Experience in customer service roles is highly valued as well as sales support or involvement
• Excellent communication, organizational, and time management skills
• Proficient in Microsoft Office and Salesforce software is a plus
• Fluent in English. Additional languages considered an asset

Skills & Competencies

• Exceptional customer service mindset with genuine passion for creating outstanding client experiences
• Strong interpersonal skills and natural relationship-building abilities
• Empathy and emotional intelligence to understand and address client needs effectively
• Well-developed organizational skills and attention to detail
• Goal-oriented approach with problem-solving abilities
• Ada