UX Strategy & Research Manager

Key Lime Interactive is looking to hire an experienced  UX Strategy & Research Manager to join our rockstar team.

Key Lime Interactive (KLI) is a Customer Experience and User Experience research, strategy, and design services agency focused on helping companies take a human-first approach to build better brand experiences, products, and services. Key Lime’s UX experts provide actionable insights for every industry sector to help our growing list of Fortune 500 clients understand and effectively engage their customers. Ultimately, KLI empowers teams to use consumer insights and user experience data at all phases of product development, from strategy to implementation. Our experts share the true perspective of a client’s target users to help them design exceptional consumer-driven solutions. Research studies are delivered with KLI’s proprietary Inclusivity IndexTM report which makes it easy to identify how studies meet broad inclusivity goals to build a more inclusive brand, product, or service.

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About the Opportunity

We're looking for smart, forward-thinking problem solvers to join our world-class research team.  We are currently recruiting for a talented UX Strategy & Research Manager to effectively manage multiple projects and ensure they all deliver on time and meet our demands for high quality. In addition to management responsibilities, you would effectively execute projects as the lead researcher when assigned.

Responsibilities

• Provide strategic direction to clients for long term planning

• Manage/oversee individual researchers; mentor and develop less experienced researchers

• Foster relationships by providing strategic UX guidance and tactical support (e.g., budgeting, invoicing, project scoping) 

• Appropriately delegating research duties to fellow researchers (e.g., maximizing the strengths of individuals you are managing) 

• Keep projects on schedule and proactively problem-solve as the need arises 

• Identifying and upselling projects when interacting with clients 

About You

• You have experience in leading project teams and mentoring others 

• You have strong study design and user testing skills; you understand how to plan, execute, and analyze user research studies in a statistically rigorous way

• You are positive and creative and enjoy collaborating with others

• You are honest and direct and provide constructive feedback

• You have a diverse UX skill set across a variety of established qualitative and quantitative research methodologies, including moderated UX testing, interviews, survey design, field research, workshops, persona development, and journey-mapping

• You have the ability to present creative concepts to a variety of audiences

• You are a critical thinker and have a proven record of synthesizing and socializing actionable insights that have influenced product decisions

 Job Qualifications

• Minimum Education: Bachelor's Degree in Statistics, Human Factors, HCI, Industrial Engineering, Anthropology, Social Psychology, Marketing (Research), or related field.

• Minimum Experience: At least 2 years leading a team of researchers and 5 years working in the industry

• Preferred Education: Master's Degree in one of the above areas of concentration or MBA.  PhD is highly desirable.

• Familiarity with emerging UX technologies (e.g. Virtual reality, NLP, conversational UI, AI, Voice, eye-tracking) is highly desirable

• Experience with design ideation tools such as Figma, Axure, Invision or Sketch is a plus

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