US Business Operations Manager

The position: US Business Operations Manager

Life at Elvie; Meaningful work, Exceptional People

We're Elvie. We create smart products, new solutions, and a fair few taboo-busting conversations while we’re at it. Founded by Tania Boler in 2013, we develop extraordinary innovations designed to improve women’s lives. It's a fascinating and challenging area that requires us to solve problems that no one else has ever tackled before.

At Elvie, you’ll be surrounded by people who want to improve everything and everyone around them. People who are passionate about our mission. People who are driven to solve problems and constantly consider the best ways to improve the health and wellbeing of women. 

Find out more about life at Elvie here. 

We nurture a culture that is as progressive as our mission. We live by four Elvie Tenets which encourage people to show up in the right way, every day. 

• We bust the norms: we always start with ‘why’. We are problem solvers and unbridled thinkers. 
• We’re straight up: we communicate honestly, clearly and directly. We are transparent with ourselves and others, even when it’s not easy. 
• We’re relentlessly curious: we're not just open-minded towards each other, but also to new ideas. We value building broad, diverse and inclusive teams.
• We’re united by purpose: just like an Elvie product, we are greater than the sum of our parts. We share one mission and help each other to achieve it. 

Did you know?

In some regions our amazing products are considered to be medical devices. This means we maintain our Medical Device quality management system in compliance with ISO 13485:2016, to support the development of our groundbreaking products.

About the role:

Okay, we’ve waffled long enough. So let’s get to the good bit: You. As our Business Operations Manager you will sit within our US Sales and Marketing Team reporting into our VP of Sales.

Here, you’ll play a pivotal role in the smooth and successful running of the Sales Team working across both healthcare and retail channels. You’ll be responsible for impeccable onboarding of our customers, providing them with excellent customer service. You’ll be overlooking our internal systems ensuring they’re updated and maintained at all times. You’ll also be providing the relevant and accurate data to the sales team to assess progress and performance.

We’re looking for someone who’s outcome focussed, detail-oriented and highly organised. Someone who thrives in fast-paced environments and enjoys working cross-functionally. 

Location: Remote but candidates MUST be based in NY Metro area, Chicago and/or Cleveland as the team gets together at least once a month

Employment type: Permanent (please note, you must have the right to work in the USA)

Salary: $65,000 - $75,000 + up to 30% bonus 

Requirements

What you’ll be doing at Elvie:

• Communicating master data to cover accounts including safety and regulatory compliance, UPC/SKU numbers, MSRP and dealer pricing
• Support the NPD process with new accounts including but not limited to; PDP checks, product set-up and cross functional communication between accounts and Elvie 
• Maintain accurate customer contact information including; email, fax, phone, contact name/point of contact, as well as all special delivery instructions, receiving capacity, product restrictions in the master memo and all up to date company documentation 
• Completing the new ‘customer onboarding process’ both internally and externally for new customers 
• Fully own promotional set up process tracking promotional performance and monitoring dealer funding 
• Complete new vendor set up forms for customers 
• Setup, manage and update product ASIN details in systems
• Informing customers of product delays or out of stock items
• Maintain all internal systems documentation 
• Set up and document customer portals and working closely with the Financial Controller to apply for credit insurance - we use Netsuite 
• Provide all Elvie required documentation for new customers
• Coordinate and schedule with the sales team any relevant training which is required 
• Direct any new sales leads that come through the sales mailbox to the appropriate account manager 
• Coordinate with the Marketing team on tradeshows and organising travel arrangements 
• Arrange, track and report on any sample units for