Network Validation and Customer Success Coordinator

This is a remote position.

Network Validation & Customer Success Coordinator

Schedule:

• Full-time, Monday to Friday 9am-5pm EST
  

Client Time zone: EST

This is an exciting dual-role opportunity where you'll be at the intersection of network operations and customer success strategy. You'll play a critical part in growing and optimising their affiliate network by validating new partner applications while simultaneously supporting internal customer success teams with data-driven insights and strategic recommendations. This position offers the unique chance to work with cutting-edge affiliate marketing technology, analyse program performance, and directly influence business outcomes in a rapidly scaling organization. As part of their first offshore staffing initiative, you'll have the opportunity to help shape processes and potentially grow with the expanding program.

Responsibilities

• Recruit high-value affiliates and publishers into the network.
  

• Support partners in day-to-day operations and success with our SaaS clients.
  

• Act as a subject matter expert in B2B partnerships, providing insights and best practices to internal and external stakeholders.
  

• Manage the application queue to identify strong-fit partners.
  

• Analyse data in Looker and Excel to surface opportunities for network growth and optimization.
  

• Collaborate with SaaS clients to leverage their brands in affiliate and publisher recruitment.
  

Requirements

Must-Have

• Strong relationship management and communication skills (written and verbal).
  

• High sense of ownership and accountability for outcomes.
  

• Action-oriented mindset, comfortable with ambiguity and fast-paced environments.
  

• Analytical skills with the ability to derive insights from data.
  

• Passion for partnerships, sales, or business development.
  

• Strong organizational and multitasking abilities.
  

Preferred

• Previous experience in SaaS, affiliate marketing, or partnerships.
  

• Familiarity with tools like Looker and Excel for data analysis.
  

• Experience working with or recruiting affiliates and publishers.
  

• Interest in the SaaS industry and ecosystems.
  

• HMO Coverage for eligible locations
  
• Permanent work from home
  
• Immediate hiring
  
• Steady freelance job