Customer Success Manager (Enterprise Healthcare Software)

Company Description

Who is Authenticx?

Authenticx is on a mission to help humans understand humans. Our platform is the new standard for humanizing customer interaction data at scale. We do this by channeling our passion and talent into helping health care leaders listen to their conversational data in a way that delivers value to the enterprise.

What do we offer our team members?

• A culture based on our core values of Authenticity, Courage and Having Fun
• A collaborative environment that supports your personal and professional development
• Remote/virtual working flexibility
• Free health insurance options
• Comprehensive benefits - medical, vision, dental, life, and disability insurance
• HSA and FSA plans
• 401(K)
• Unlimited vacation time
• Generous paid holidays, sick leave, and parental leave
• Perks at Work membership for discounts on shopping, travel and much more

Job Description

As the Customer Success Manager, you will serve on our Customer Success team within our Product Innovation division and primarily be responsible for the following: 

• Serving as the technical account representative for healthcare clients on the Authenticx software platform. 
• Coordinating new client implementations and driving speed-to-value and early adoption. 
• Continuously training and engaging clients to achieve long-term adoption and identify and capitalize on account expansion opportunities.  
• Serving as the technical project manager and coordinating internal and external resources to meet project deadlines. 
• Serving as a liaison and partner with the Client Strategy Group, Product Innovation and other internal teams to track and achieve key performance indicators (KPIs). 
• Coordinating and leading meetings with internal and external stakeholders and demonstrating strategic partnership skills. 
• Maintaining an in-depth understanding of the Authenticx software platform, new features and use cases.  
• Continually honing a positive relationship with clients - always keeping client needs and desired outcomes at the forefront of everything we do. 

Qualifications

Who is our ideal Customer Success Manager? 

You are highly internally-motivated and want to be part of something that is bigger than yourself. You effectively balance being people-oriented and task-oriented. You have experience successfully managing client-facing projects and working with cross-functional teams to get things done with the highest standards.   

• Bachelor’s degree in Business, Computer Science or other relevant fields is preferred. 
• 3+ years of experience in a software-focused, customer-facing role, such as Customer Success, Customer Support or Account Management. 
• Must have Software-as-a-Service (SaaS) and project management experience. 
• Healthcare experience is preferred. 
• Product implementation and/or product support experience is preferred.  
• Experience regularly presenting data, project updates and account status to internal and external stakeholders. 
• Well-organized, with a high attention to detail and ability to prioritize. 
• Proficiency with MS Office, especially Excel and PowerPoint. 
• Understanding of web applications with a desire to learn new technologies. 
• Must work well within a virtual environment. 

Additional Information

• For local candidates, this is a hybrid position consisting of mostly remote/virtual working with some on-site (Indianapolis northside) activities. 
• For non-local candidates, this will primarily be a virtual/remote position with occasional on-site travel, depending on location. 
• Candidates must be authorized to legally work in the USA without requiring employment visa sponsorship, now or in the future.