Local Delivery Representative

Description

Description

Are you a sales professional or a delivery driver looking to make a change? Are you comfortable having conversations with customers and operating a 26' box truck? Are you looking for a new opportunity with a reputable company and room for professional growth? Join our team as a Local Delivery Representative!

SUMMARY: The Starmark Local, LLC Local Delivery Representative performs weekly white glove truck deliveries of Starmark Funeral Products to funeral homes and crematories located in Hesperia, CA. The typical route would include 10-12 stops at a maximum and would consist of partnering with a shuttle truck service to and from a distribution warehouse. They also support the Service Center Director in fulfilling the needs of customers, growing the customer base through cold calling and funeral home visits, and otherwise developing existing customer relationships. This includes taking and processing orders when necessary and completing all tasks in order to fulfill the customers’ immediate and long-term needs. The position will require route zone deliveries two days per week and growth of the customer base the other three days through means of cold calling and customer visits. The role will adhere to excellent service standards to maintain high customer satisfaction. This position reports directly to the Service Center Director.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Operates 26’ box truck and delivery van for delivery of funeral products.
• Completes Starmark Local, LLC Service Center Director Training program.
• Assists the Service Center Director in leading sales growth and territory expansion.
• Inspects trucks for defects before and after trips and submits reports indicating truck condition.
• Assists in the coordination and execution of swapping shuttle trucks.
• Manages and maintains inventory at a small, satellite warehouse (1,000-2,000 SF).
• When loading and receiving shuttle trucks, reviews delivery notes to ensure that all items listed are loaded and that all loaded items are listed. Corrects any discrepancies prior to starting the delivery by pulling product from a small warehouse.
• Maintains driver log according to Department of Transportation (“DOT”) regulations (no need to log if less than 150 miles as a crow flies).
• Verifies delivery schedule is achievable before departing and ensures on-time delivery of customer orders.
• Upon each delivery, double checks unloaded items against the delivery note and secures a signature from the recipient on the delivery note, collects any COD payments, and ensures reloading of all pads, stacks and straps.
• Submits all signed delivery notes, logs, and other paperwork to Service Center Director, Customer Service Supervisor and Starmark Local Director of Operations in a timely and efficient manner.
• Ensures a message of good quality and ethics to funeral professionals, crematory operators and the public.
• Acts as the face of Starmark Local, LLC and ensures professionalism and exceptional customer service at all times.
• Holds responsibility for all facets of customer satisfaction from start to finish including responding to requests for information, identifying customer needs, implementing best possible solutions, processing orders and following up with the Service Center Director to ensure on-time delivery.
• Builds sustainable relationships and trust during deliveries through open & interactive communication with other Team Members, Vandor Funeral Products organization, and funeral professionals and their staff.
• Resolves any customer complaints or issues promptly by acting as a liaison between internal departments and the customer, coordinating customer refunds and/or exchange of goods, and reporting errors or miscommunicated information to appropriate Team Members through the Quality Reporting Tool.
• Ensures all items are secured into proper position in trucks using pads, stacks, and straps in order to prevent damage during shipments including properly using specialized packaging (pad wrap) or loading (decking).
• Strives for continuous improvement in all aspects of Starmark Local operations.
• On days where deliveries are not needed, actively grows the customer base in all target delivery zones through cold calling, site visits and other means.
• Performs at-need deliveries on non-scheduled delivery days.
• Accurately collects, records and communicates valid and complete data at all times, including but not limited to: relaying information to headquarters, inputting information into established computer programs (i.e. Syspro) and maintaining customer files using a CRM system in coordination with Customer Service.
• Provides accurate, valid and complete information to Vandor Funeral Products headquarter offices.