Head of Sales and Marketing Operations
Accolite DigitalAbout the role
Join a team of the top 1%.
We believe in attracting and retaining the brightest technical minds from diverse backgrounds and nationalities to come together and create an enriched pool of global talent. Recognized as one of North America's fastest-growing companies, we aim to attract people who are passionate about technology and creating a real impact while working in collaborative environment with the latest technologies.
Our mission is to solve our client's most complex digital challenges by engaging the brightest of technical minds. We are looking for candidates who thrive in an innovative and collaborative environment who love solving problems and having fun while doing it.
The Head of Sales & Marketing Operations will be responsible for optimizing the effectiveness of sales production through the development and implementation of a range of sales and marketing operations programs and practices. These include pipeline management, sales forecasting, KPIs and reporting, tech stack tools, quota setting and management, sales process optimization, sales training, sales program implementation, sales compensation design and administration, and onboarding of sales force talent. This position will foster close working relationships with internal and external stakeholders to optimize sales production and efficiency.
Key Responsibilities: - Develop and manage an integrated sales cadence, forecasting process and sales operating plan.- Coordinate activities including GTM leadership team processes (staff meetings, QBRs). - Create and foster a metrics-driven culture that ensures a high performing sales team. - Develop processes, safeguards and regular checks to ensure data integrity within Salesforce - Drive visibility and alignment across the Sales organization around key performance indicators and improvement opportunities. - Work closely with Sales and Marketing leadership team to develop, implement and iterate on strategies and tactics that result in exceeding its annual sales and revenue targets. - Design sales coverage models, compensation plans and incentive structures and operationalize them while balancing growth and ROI.- Partner with senior sales leadership to increase sales efficiency via improvements in process, tools and technology. Facilitate successful implementation of new programs and system enchantments throughout the sales and marketing organizations by ensuring a well-defined, efficient sales process is in place for launch. - Work closely with senior sales and marketing leadership to define the optimal performance measurements required to ensure sales organization success. Align reporting, training, and incentive programs with these metrics.- Work closely with Finance and Sales leadership to develop an organization structure and quota plan that provides sufficient coverage on annual revenue targets.- Maintain and constantly evaluate territories, account & lead assignments, quotas, and comp plans to keep the Sales team aligned with broader company objectives.- Develop and maintain an ongoing ownership of the Sales plan.- Develop and manage Sales Compensation Plan aligned with Finance. - Track commissions against budgets and work with first and 2nd line managers to ensure compensation aligns with performance and contributions. Be a key part of the "Commission Review Board" which will meet monthly to review any anomalous commission situations (over-payment, underpayment, channel conflict). - Work closely with the sales and marketing leadership and the GTM enablement team to establish a sales force training plan focused on developing and reinforcing critical sales competencies. Prioritize training objectives for selling, sales management and sales support roles. Oversee the delivery of training to sales, sales management and field sales support teams- Work closely with the GTM enablement team to oversee the training delivery to sales to ensure impact. Ensure training curriculum is relevant on product offering and speed to ramp up / productivity. - Lead the global sales operations team to ensure high engagement and performance levels. - Oversee development and enhancements to sales enablement framework. Ensure alignment with sales methodology and the core skills needed across roles to improve sales productivity and customer engagement.
Qualifications:- Bachelors Degree in Business, Marketing or sales related field. MBA or equivalent experience.- Highly collaborative.- 5+years' experience in sales effectiveness and working with technical sales teams to build strategy, management, and execution of programs.- Strong understanding of sales process design and related outcomes.- Experience in sales training and enablement.- Experience optimizing leading sales tools, including Salesforce, intent scoring tools, contact data tools, and other sales and marketing tech stack tools- Demonstrated ability to work cross-functionally with product, marketing and finance teams, to creat
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