Regional Systems and Process Manager, North America

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. We are supply chain experts. We live and breathe logistics every day. Above all, we believe that this is a people business. That’s why we are building a global culture of teamwork and respect. We encourage initiative, and we engage and empower our diverse workforce to grow their careers within CEVA.

CEVA Logistics offers a broad range of end-to-end, customized solutions in both Contract Logistics and Freight Management thanks to our approximately 98,000 employees at more than 1,000 facilities in 160 countries worldwide. With the recent acquisition of the former Ingram Micro Commerce & Lifecycle Services business, we are building one of the world’s leading end-to-end eCommerce service offerings through the dedication and passion of our people—the heartbeat of our organization. As we continue growing at a fast pace, will you “Dare to Grow” with us?

 

Pay range:  $124,000.00 - $155,000.00

 

Proposed Ad:

    

CEVA Freight LLC seeks Regional Systems and Process Manager, North America

 

YOUR ROLE

Support compliance to usage of Operational systems and respective enhancements.

 

WHAT ARE YOU GOING TO DO?

 

• Support Station Process, including inherent policies and procedures, compliance and improvements
• Serve as direct link between the business line and end users.
• Assess current levels of compliance to Operation processes and systems usage and enforce by providing specific coaching and defining actions (e.g., together with the sites) to close existent gaps.
• Provide regular briefing on station process compliance to Regional Business Line Leaders and enforce actions, as required.
• Assess current levels of compliance to Station Process, including inherent policies and procedures, and enforce compliance by providing specific coaching and defining actions (e.g., together with the sites) to close existent gaps.
• Provide clarification to end users regarding Station Process and Operational Systems, addressing specific queries, sharing best practices and communicating changes and new developments.
• Provide specific training, based on the end users’ needs, based on global training modules.
• Identify improvement opportunities in the operational systems, assess changes proposed by the end users and create or review change requests.
• Submit and discuss change request with the business line at regional and global levels and with IT.
• Follow-up on respective implementation.  
• Identify improvement opportunities in the SharePoint, assess changes proposed by the end users and create or review change request.
• Submit and discuss change request with the business line at regional and global levels.
• Responsible for UAT, help develop test scripts and provide pro-active feedback to the IT organization.
• Create local Work Instructions - SharePoint and System upon approval of the change requests and/or exceptions from the global team or for the work instructions already defined as ‘local’ as part of the station process.
• Provide explanation on specific tasks to be performed by the end user.
• Support creation of global work instructions, if required by the business line global team.
• Upon request, support business implementation / business development related to customer implementation.
• Evaluate specific process and systems requirements.
• Establish efficient two-way communication between the business line, including regional and global, and the end users – sharing the processes, news, training, with the users and highlighting to business line the issues, risks, suggestions for improvement from the end users.

 

WHAT WE ARE LOOKING FOR?

Education and Experience

 

• Bacherlors' degree in Supply Chain, Engineering, Management, Administration or related field of study plus five (5) years’ experience in operations as end user of SharePoint and operational systems - Air and/or Ocean, including two (2) years of combined experience in One Freight System, Freight Ocean System or CargoWise or related platform.

 

• Master's degree in Supp