Ke'olu - Server - Casual

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Oceanfront splendour in perfect harmony with nature. Surrounded by white-sand beaches and black-lava landscapes, Four Seasons Resort Hualalai is perfectly situated for all kinds of island adventures. The spirit of Hawaii, from its long-held traditions to its inspired art, informs every detail of our idyllic retreat.

SERVER 

The Four Seasons Resort Hualalai is looking for a Server who shares a passion for excellence and who infuses enthusiasm into everything they do. Our Servers have the opportunity to shape our members and guests experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required. 

 

WHAT YOU’LL DO 

Our Servers are a pillar of our team, assisting in all Club outlets when required, including the pool deck.  

• Greet and recognize members and guests with name usage in a professional manner  

• Assist with Club Banquet event set up and break downs  

• Describe the selection of food & beverage menu items to members and guests by offering interesting, and vivid descriptions of the each item’s, origin, taste, and preparation methods; communicate member and guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system; coordinate food timings; check completed kitchen orders with the members or guest’s original order; transport items to the table in a timely manner to ensure proper food quality. 

• Anticipate members and guests needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.  

• Properly and accurately close guest checks; process cash and credit card payments; properly settle voided checks or complimentary meals. 

• Provide accurate information to members and guests in a courteous manner; fill all reasonable members and guest requests or requirements; anticipate members and guests needs. 

• Respond to all interactions in an efficient, courteous and professional manner to achieve maximum customer satisfaction  

• Use the hotel computer systems and phone system effectively 

• And