Clinical Practice Operations Manager/PMHNP

Description

Mindfully Psychiatry is a growing private practice and is seeking a compassionate, collaborative clinician-operations manager who thrives in a role that blends patient care with practice operations. This position is ideal for someone who enjoys seeing patients and playing a key role in shaping how a small but growing mission-driven psychiatry practice runs day to day. You’ll have a meaningful mix of direct clinical impact and operational management—creating a balanced role with variety, autonomy, and growth potential.

Schedule: 5 days per week – flexibility in structuring your day based on patient care vs. operations; no weekends or night shifts required.

Salary: $110,000 per year.

Full-time Benefits:

• Health, vision, and dental
• Paid time off
• Paid recharge days
• HSA with employer match
• Dependent care FSA
• Employer-paid Life and AD&D insurance
• Employer-paid short-term and long-term disability
• HealthiestYou wellness program – no cost for participation; 100% free healthcare visits
• Employee assistance program
• 401k with generous employer match
• Student loan support
• Paid malpractice insurance
• Crunch fitness discounts
• Voluntary pet insurance

Job Responsibilities:

Clinical Care (Direct Patient Impact)

• Provide high-quality, compassionate psychiatric care to a manageable caseload.
• Collaborate with the medical director and practice leadership, providers and care teams to support continuity and clinical excellence.
• Help ensure patients experience a welcoming, efficient, and supportive care environment.

Operations & Practice Leadership (Big-Picture + Daily Impact)

• Autonomy to design and implement workflow improvements.
• Direct input into staffing models, scheduling strategies, and patient flow.
• Partner—not just support—practice leadership in operational decisions.
• Reports to Practice Leader.
• Oversee and improve daily clinic operations, ensuring scheduling, patient flow, and provider support are smooth and effective. Tools include EHR, established reporting systems and existing process manuals.
• Manage provider utilization targets and reporting to help the practice run sustainably.
• Optimize workflows and clinical systems to boost quality, reduce friction, and enhance patient satisfaction.
• Lead a small, high-performing administrative team, supporting clarity, communication, and professional growth.

Quality, Safety & Compliance

• Ensure adherence to HIPAA, OSHA, and behavioral health regulations.
• Maintain safety protocols and help create a culture of calm, clarity, and accountability.

Patient Experience

• Serve as a thoughtful and professional escalation point for patient concerns.
• Champion responsive, compassionate communication across the practice.
• Keep an eye on trends in patient satisfaction and support continuous improvement.

Strategic & Growth Collaboration

• Partner with the practice leader on new service lines and improvements that meaningfully enhance care.
• Opportunity for mentorship and support from experienced leaders. Collaborative culture. No figure it out alone as we work as a team.
• Participate in evaluating systems that make clinical and administrative work easier.
• Track KPIs and help drive smart, patient-centered operational decisions.

Why This Role is Unique

• Balanced work: meaningful time with patients + purposeful involvement in how the practice operates.
• Variety: clinical care, team leadership, problem solving, and operational decision-making.
• High impact: your ideas help shape a small, tight-knit practice where change happens quickly.
• Growth-oriented: room to expand your leadership skills while maintaining your love for patient care.
• Mission-driven environment: collaborate with a team that deeply values mental health, relationships, and compassionate care.

Qualifications and skills:

• Required Board License – PMHNP.
• Ability to work at Cincinnati offices; occasional car travel to other office locations.
• Excellent written and verbal communication skills.
• Organized, detail-oriented, self-motivated and a self-starter.
• Ability to function as an effective member of an integrated healthcare team.
• Two years relevant clin