Job Description Summary

Reporting to Sr. Manager, Distributor and Central Membership, this role is accountable for distributor chargeback and sales trace processing, develop and execute analytic and reporting solutions. This role will promote continuous improvement through automation, process standardization, data insights, and best practices to drive team efficiency and accuracy utilizing multiple ERP systems, technologies to streamline and simplify operations and support all BD businesses. The analyst will be responsible for data strategy, customer account matching, cross referencing, new account creation, and sales tracing denials. This position will drive best in class efficiency, innovative, and establish policy, process, and governance to ensure a significant reduction in outstanding sales tracing customer related errors for all US business segments. Working in partnership and collaboration within the Contract Solutions team, IT, and with other Commercial Contracting and Operations teams, this position will provide expertise to drive internal operating efficiencies through data alignment that will maximize operating results, revenue, and profitability.

Job Description

We are the makers of possible 

 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

Responsibilities

• Developing data strategy and building measurement framework, KPIs, data analysis, SLA’s (service level agreements), and IIG’s to meet the strategic goals of the organization.

• Accountable for all aspects of the chargeback and sales trace process including submissions, resubmission processing, denials dispositions lines, and chargeback settlements for our top distributors.

• Manage the timely and accurate processing and validation of daily submitted and resubmitted chargebacks leading to written off the AR

• Maintain membership lists from customers and update the members on the customer master data, need to ensure proper COT is assigned for each member.

• Develop and implement solutions that drive automation, operational best practices, standardization, and a significantly improved rate of resolution for sales tracings end customer related errors in order to determine possible fixes to eliminate future error lines.

• Partner with Contract Operations, Offer Development and Customer Care functions to support business process continuous improvement activities, identify insights on root cause analysis/error prevention solutions and execute operational enhancements.

• Strategically analyze and maintain customer data, customer cross references, and tracking of customer related sales tracing errors

• Manage the updates and account creation efficiently across multiple ERP platforms (SAP Vistex, JDE), leveraging BOTs and other automation.

• Coordinate with IT, Commercial Analytics, CMDM, and other Commercial Operations teams to develop and deploy solutions that support Contract Operations strategies and policies.

• Leverage existing MS Access, SQL Server, Powe BI dashboards, and Python to speed improvement results.

• Provide subject matter expertise and support the design and implementation of solutions that improve accuracy, timeliness, and efficiency for team member business process operations to minimize disputed chargeback financial exposure and rebate reserves across all businesses.

• Efficiently analyze customer master data with regards to timely dispute resolution and Distributor Partner Cross Referencing and the creation and management of non-transactional accounts

Qualifications

• BA/BS required.

• 1+ years’ experience across Commercial Contract Operations, analytics, master data management, IT development, and continuous improvement activities

• Strong technical skills in applications such as MS Access, MS Excel, Python, Power BI, SAP, ERP systems along with analytics and reporting solutions experience

• Strong understanding of chargeback operations, pricing claims management, contract operations, policy, and process development, contracting technologie