Analyst 2, Engineering Operations

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

Responsible for collecting, processing, analyzing and reporting data related to Engineering Operations. Produces both recurring and ad-hoc reports with the purpose of measuring progress towards goals, measuring performance against objectives and the identification of improvement opportunities. Works with moderate guidance in own area of knowledge.

Job Description

Core Responsibilities

• Collects, processes, and analyzes data to provide recurring and ad-hoc reports.
• Involvement in the most cutting-edge products and updates in DOCSIS
• Ensures policy compliance between engineering, business and third-party vendor groups.
• Partners with team members and business leaders to develop and understand metrics packages.
• Partners with team members to analyze qualitative and quantitative data to determine areas of improvement including gains and in the efficiency and reliability of reporting.

Requirements

• Bachelor's Degree or equivalent work experience
• 2 years of work experience, with emphasis on managing projects and presenting data
• Experience using data dashboards (Tableau, Looker, or similar)
• Data manipulation and transformation skills
• Very strong Microsoft PowerPoint and Excel skills
• Project management skills - motivating teams, driving execution, managing action items, etc
• Strong analysis and presentation skills - able to tell compelling stories with data
• Strong critical thinking skills - adept at problem-solving and working with a incomplete or conflicting data set
• Passionate about improving the customer experience and driving continuous improvement initiatives

About Our Perks & Benefits:

We are determined to create an environment where our employees feel valued, understand our business goals, and are motivated.

Here's a look at just some of the perks and benefits we make available to our US-based employees:

• Medical & Dental
• 401(k) Savings Plan
• Generous paid time off
• Life Milestones - from adoption assistance, childcare resources, pet insurance, and more, Comcast supports you at all life stages.
• Courtesy Services - We offer all of our full-time employees in serviceable areas free digital TV and internet.
• Discount tickets for Universal Resorts, including theme park tickets and onsite hotel rooms.

Learn more at jobs.comcast.com/life-at-comcast/benefits

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred,