Business Analyst - Sales and Marketing (Remote Positions Available)

Fictiv Exists to Enable Hardware Innovators to Build Better Products, Faster

Fictiv, coined the “AWS of manufacturing,” is a leading technology company transforming the $350 billion manufacturing industry. Our cutting-edge cloud platform uses AI and machine learning algorithms to help companies build hardware at the speed of software. Come join our growing team!

 

The Business Applications team performs a critical function for Fictiv by managing software that is part of the framework used to conduct day-to-day business. This team writes code to provide customized application configuration and data structures, customize workflows, implement monitoring and alerting, secure and control access, and integrate business software with Fictiv platform. Functional areas supported include: Operations, Finance, Sales, Marketing, Engineering, Product, Architecture, and Customer Support. The Business Applications team partners closely with cross functional stakeholders to ensure that business systems software is properly secured and has managed change control to meet each of their needs.

This team sets the stage for ensuring Fictiv's business is delivering on KPIs and goals. This team provides inputs for Fictiv’s strategic decision making.

Impact in this Role

The Business Applications team implements business software across Fictiv’s departments.

As the Business Analyst (Sales & Marketing) you will engage with the Revenue Operations and Marketing Operations teams to drive implementation of business process workflows and systems integrations to create value for the Sales and Marketing department at Fictiv.

You will be accountable for capturing, documenting and understanding business requirements and workflows, translating these into implementation plans with the applications team, creating roadmaps and delivery schedule timelines and communicating scope, trade-offs and outcomes to stakeholders. You will drive the technical implementation team in scrum to fulfill your roadmap including, creating epics, stories and sprints in Jira, conducting daily stand-ups, coordinating delivery across multiple cross-functional teams and ensuring that all applications shipped are thoroughly tested and meet all outlined business requirements. You will conduct any necessary training for stakeholders on implementations your team creates. You will own communications with stakeholders to ensure they are aware of all timelines, scope and any changes.

From time to time you will be involved in assisting in software selection and vendor selection for various rollout projects. You will be a resource for providing thought leadership for all business application solutions to meet and exceed stakeholder expectations. You will  develop strong trust based cross-functional stakeholder relations.

Your team will drive integrations between systems to implement business process workflows that are auditable, scalable and secure. You will own the source data quality for your business applications. You will establish uptime SLAs and implement proper support protocols.

This role requires experience working with business applications, including Salesforce, Marketo and the ecosystem of applications and plugins supporting these systems. Ideally you have some experience with integration platforms such as Mulesoft. And you have an understanding of multi-tenant Enterprise Platform systems.

You are responsible for ensuring your teams adhere to all Software Engineering best practices for development, testing, staging and production release of code. Additionally, you will partner closely with the Product, Engineering and Infrastructure teams to provide the team guidance and specific expertise on your areas of specialty with regard to capabilities, standards, customization and integration approaches.

You will partner with the VP of Business Applications to build and grow the Business Applications organization.

What You’ll Be Doing

• Work with Sales and Marketing Operations stakeholders to analyze, document and communicate system and business processes requirements for Salesforce and it's supporting systems.
• Work with the implementation team team to convert business requirements into technical requirements.
• Develop implementation plans and roadmaps, work with IT applications team to break down roadmaps into epics and decompose into user stories.
• Be an instrumental player of the IT Applications team throughout the software development life cycle.
• Ensure that user stories include validation criteria which reasonably covers all areas necessary for complete testing of new functionality.
• Facilitate and validate the development of solutions to satisfy customer’s business needs.
• Conduct software presentations and provide tech