Central Customer Support Specialist - Reality Capture

City

Remote

Job Family

Technical Service & Support

Country

United States

Desired Skills

WHAT YOU GET TO DO:

• Answer inbound calls and emails from dealers and customers and troubleshoot technical issues with Leica Reality Capture products
• Identify customers’ needs, clarify information, research issue in the CRM and provide solutions
• Guide customers to available digital documentation to resolve customers technical issues
• Reset my World and Cyclone Cloud account passwords and unlock accounts
• Detailed documentation of call conversations in our CRM database
• Identify and prioritize documentation needs to supplement existing knowledgebase articles
• Field calls and assign reality capture issues to 2nd Level Support when needed

OUR IDEAL CANDIDATE:

• Experience with Leica Reality Capture products
• Strong verbal and written communication skills
• Ability to set priorities and manage time effectively
• Meet personal/team qualitative and quantitative targets
• Manage frequent inbound and outbound calls in a timely manner
• Knowledge of computer software and office systems
• Dedication to customer satisfaction
• Energetic, self-motivated, and able to prioritize workload
• Ability to multitask and strong time management and organizational skills
• Ability to work in established team environment
• Bachelor’s or associate degree

 

Beneficial Experience

• Additional geospatial positioning experience with Leica Survey or construction products
• Previous experience in a customer support role
• Familiarity with CRM systems and practices

Central Support Specialist - Reality Capture
Remote, Eastern time zone preferred
Pay range: 70K-75K (DOE) plus annual bonus

Leica Geosystems, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We are committed to considering all qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristic protected by law.
 

At Hexagon, we work to be the place where a diverse mix of talented people want to come, to stay and do their best work. We know our company runs on the hard work and dedication of our passionate and creative employees, and that diversity of thought makes us better each day.

Employment Type

Professional