About Our Job

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver. 

What We Offer  

The City and County of Denver offers a competitive salary commensurate with education and experience. The target hiring range for this position is $24.71-$30.14. We also offer generous benefits for full-time employees which include but are not limited to: 

• A guaranteed life-long monthly pension, once vested after 5 years of service 

• 457B Retirement Plan 

• 140 hours of PTO earned within first year + 11 paid holidays, 1 personal holiday and 1 volunteer day per year 

• Competitive medical, dental and vision plans effective within 1 month of start date 

Location 

The City and County of Denver supports a hybrid workplace model. Employees work where needed, at a job site several days a week and off-site as needed. In this position you can expect to work in office up to 5 days per week. Employees must work within the state of Colorado on their off-site days. In office locations include: 

• Rocky Mountain Human Services 9900 E Iliff Ave. Denver, CO 80231

• St Francis Center 2307 Curtis Street, Denver, CO 80205

• Westwood Community Center 1000 S Lowell Blvd. Denver, CO 80219

• DHS Arie P. Taylor Center4685 Peoria St. Denver, CO 80239

What You’ll Do 

About Denver Human Services

Denver Human Services provides support to one in three Denver residents. We envision a healthy community where people are connected, supported, safe, and well. Our services include food, cash and medical benefits, child support and veteran services, child welfare and adult protection, work opportunities, and more. If you are committed to supporting the health and strength of the community and want to be a part of an engaged workplace, we’d love to work with you!

Diversity in the City

The City and County of Denver is committed to cultivating a culture of equity, diversity, and inclusion. This commitment is woven into our values and belief that we are strongest when we embrace and celebrate our differences. We aim to have employees who are as diverse as our residents, with different perspectives and unique ways of thinking. If you share these values and our enthusiasm for equity, we encourage you to apply to join our team.

The Family and Adult Assistance Division (FAAD) is seeking a driven and passionate individual with a leadership mindset to become a Lead for the Neighborhood Resource Site (NRS) Team. The Lead Eligibility Technician will encourage, motivate, support and assist various Eligibility Specialists in accomplishing division processing and accuracy goals.. 

Specifically, as a Lead Eligibility Technician you will: 

• Provide coverage for the supervisor as needed

• Assist with maintaining daily operational standards at each of the NRS sites

• Be adaptable and flexible with your work schedule; to provide site coverage as needed

• Support Eligibility Specialists on their team and maintain a thorough and updated knowledge of all public assistance programs, including CBMS, SNAP, Medical Assistance, Adult Financial and/or Colorado Works programs

• Interpret and explain rules and regulations to staff and provide assistance with managing team workloads and troubleshooting

• Provide on-the-job training, mentor employees, and collaborate with the training unit on course content, materials, and claims review

• Contribute to the development of the performance enhancement plan, documents performance, provide performance feedback, and furnishe information for the formal performance evaluation

• Assist Eligibility specialists with processing and determinations of difficult and/or complex cases and act as an arbitrator when problems occur between applicants/clients and employees

• Assign and distribute work, review work for accuracy and completeness, and return assignments with recommendations for proper completion. Resolve problems encountered during daily operations and determine appropriate solutions

• Monitor work activity on caseloads to ensure that cases are clearly and thoroughly documented

• Review, and analyze case records and reports for completeness and accuracy, identify compliance and producti