Senior Product Support Specialist - Romer Labs | Union, MO

Senior Product Support Specialist

Union, MO

 

 

Join a dynamic team supporting customers with technical expertise, product training, and hands-on problem solving. This role blends science, strategy, and customer engagement across a global industry leader. It’s a chance to grow your skills, lead impactful projects, and shape the future of food safety solutions.

This position supports our Romer Labs division, a global leader in innovative diagnostic solutions for food and feed safety. With a focus on mycotoxins, food allergens, GMOs, and microbial contaminants. Making the World's Food Safer® romerlabs.com  

 

Your key responsibilities

• Provide sales and technical customer support, including troubleshooting, complaint management, and customer-specific validations.
• Deliver product training to customers and internal sales teams via onsite visits, webinars, and continuous learning programs.
• Design and execute experiments, analyze data, and generate technical reports and recommendations based on scientific methodologies.
• Support regional marketing by sharing competitive insights, conducting webinars, and presenting at industry events and conferences.
• Lead technical involvement in complaint and recall processes while contributing to training content and troubleshooting resources.
• Stay current on industry trends and regulatory standards.

 

We offer

• Unique career paths across health, nutrition and beauty - explore what drives you and get the support to make it happen
• A chance to impact millions of consumers every day – sustainability embedded in all we do
• A science led company, cutting edge research and creativity everywhere – from biotech breakthroughs to sustainability game-changers, you’ll work on what’s next
• Growth that keeps up with you – you join an industry leader that will develop your expertise and leadership
• A culture that lifts you up – with collaborative teams, shared wins, and people who cheer each other on.
• A community where your voice matters – it is essential to serve our customers well.

 

You bring

• Bachelor’s degree (4-year) in a scientific, technical, or related field
• A strong background in technical sales support, complaint management, and customer troubleshooting
• Experience delivering product training to both customers and internal teams (in-person and virtual)
• Ability to design experiments, analyze data, and translate results into clear, actionable insights
• Skilled in creating technical content and presenting at industry events, webinars, and conferences
• Familiarity with regulatory standards and a passion for staying current with industry trends
• Willingness to travel up to 30%, with flexibility for seasonal demands

 

The salary or hourly wage scale provided reflects the pay range dsm-firmenich expects to pay the successful candidate for the position. Individual pay offered will be based on the applicant’s job-related skills, experience, relevant education, or training, and primary work location. Salary $48,700-70,000.

In addition to base salary, we also offer a comprehensive total rewards package, inclusive of annual incentive pay, a retirement savings plan, health care coverage, paid time off, recognition programs and a broad range of other benefits. All benefits and incentives are subject to eligibility requirements.

About dsm-firmenich

At dsm-firmenich, we don’t just meet expectations – we go beyond them.

Join our global team powered by science, creativity, and a shared purpose: to bring progress to life.

From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions – every single day. Whether it’s fragr