Field Technician 3

100% Company-Paid Medical and Dental Benefits

Free Fiber Internet Service

Comp: $23 to $26 per hour

Who We Are:

We're more than a fiber internet provider, we're your neighbors, committed to connecting California communities since 20041994. At Race, relationships matter as much as speed. We combine cutting-edge technology with a genuine, people-first approach that makes every interaction feel personal. Our team operates like family: collaborative, supportive, and dedicated to making a real difference. When you join Race, you're not just accepting a job, you're becoming part of a team that values integrity, celebrates wins together and believes that meaningful work happens when great people connect with great purpose.

Position Impact:

The Field Technician 3 is responsible for the installation, maintenance, and troubleshooting of telecommunications equipment and systems. This role involves working both independently and collaboratively to ensure seamless communication services for clients and customers. Field Technicians are proficient in configuring, testing, and repairing telecom infrastructure, including fiber optic networks, cables, and related equipment. They possess strong technical acumen, a commitment to safety protocols, and the ability to adapt to various work environments, from outdoor installations to indoor settings. Field Technicians play a vital role in maintaining the reliability and efficiency of telecom networks, ensuring consistent connectivity and customer satisfaction.

Requirements

Qualifications and Experience: 

• Eligibility for US Employment without sponsorship
• Minimum of 21 years of age
• A valid driver's license, subject to successful verification through a DMV check, is mandatory 
• High School Diploma or GED or equivalent combination of education and experience is preferred
• Minimum of 12 months of experience as a field technician 
• Understanding of Fiber Optic Networks, Basic Telecom, and Video
• Basic knowledge of Apple IPAD
• The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication
• Proficiency in Spanish Language is desirable

Skills:

• Proficient use of MS Office applications including Teams, teleconferencing applications
• Functional use of common office equipment, computers, and office software
• Ability to distinguish colors and audible tones

Essential Duties and Responsibilities:

Fiber Optic Cable Installation and Maintenance:

• Performs residential installation and troubleshooting of internet connectivity, telecom, and video
• Responds to support issues with truck rolls and telephone support to troubleshoot on-site connectivity for phone, internet, and video services
• Resolves technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), Internet Connectivity, Telecom, and Video

Infrastructure Operations: 

• Conducts low voltage/fiber infrastructure wiring and troubleshoots related issues
• Offers remote assistance to support technicians and engineers
• Ensures timely and accurate completion of work orders

Ticket Management and Communication:

• Asks questions to determine the nature of the problem and be able to walk customers through the problem-solving process
• Utilizes CRM for support tickets and trouble ticket resolution
• Completes assigned work orders promptly and accurately
• Receives location information and task assignments via dispatch software or from personnel
• Effectively handles challenging situations and emotionally charged customers 
• Responds promptly to customer inquiries and concerns in a customer-centric manner

Training and Mentorship:

• Leads by example and follows guidelines and policies outlined in the Race Communications Employee Handbook 
• Assists the Field Technician team with training and mentoring new team members, ensuring they have the necessary knowledge and skills for performing their jobs safely and efficiently

Equipment Operations and Site Maintenance:

• Operates mechanized equipment such as a bucket truck, excavators, and trencher
• Climbs poles up to 40 feet and operates in bucket trucks with 32’ plus ladders
• Manages deployment and removal of traffic control devices to ensure safety in work areas on streets or roadways
• Adheres to and operates within the weight capacity limits specified by manufacturers for equipment and machinery:
• Bucket Truck: 350-pound manufacturers maximum load capacity  
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