Senior Content Marketing Manager

Company Overview:

MavenAGI is on a mission to reimagine enterprise customer experience, starting with support. We believe that today’s support experience is broken: slow and painful for customers, and expensive and human capital intensive for companies. 

We are building Maven to deliver better, cheaper support, for both end users and agents. With recent advancements in Generative AI, it is now possible to deliver delightful customer experiences at a fraction of today’s cost.

Position Overview:

We are looking for a highly skilled Senior Content Marketing Manager with 8+ years of experience, ideally familiar with AI or adept at translating complex technical concepts into compelling narratives for a non-technical audience. This individual will work closely with the Head of Marketing to define and execute our content strategy, creating a wide range of content types to position Maven AGI as a thought leader in the industry.

What You'll Do:

• Content Strategy: Collaborate with the Head of Marketing to develop and refine a comprehensive content strategy that aligns with business goals and targets the Enterprise SaaS market in CS/CX.
• Content Creation: Produce high-quality content, including blog posts, whitepapers, case studies, eBooks, videos, infographics, presentations, and more.
• Thought Leadership: Establish Maven AGI as a thought leader in generative AI for customer support by creating insightful and authoritative content.
• Social Media Management: Manage and grow our social media presence, driving engagement and community building across platforms.
• Community Engagement: Foster relationships with industry influencers, customers, and partners through active engagement in online and offline communities.
• Presentations: Develop and deliver compelling presentations for webinars, conferences, and internal stakeholders.
• SEO & Analytics: Optimize content for search engines and track performance metrics to continuously improve content effectiveness.
• Collaboration: Work cross-functionally with product, sales, and customer success teams to ensure content aligns with overall company messaging and objectives.

Requirements

Who You Are:

• 8+ years of experience in content marketing, preferably in the tech or SaaS industry.
• Strong understanding of AI technologies and the ability to translate technical concepts into engaging content for a non-technical audience.
• Proven track record of developing and executing successful content strategies.
• Exceptional writing, editing, and storytelling skills.
• Experience with video production and editing is a plus.
• Proficiency in social media management and community engagement.
• Excellent presentation skills and experience creating high-impact presentations.
• Strong analytical skills with the ability to use data to drive content decisions.
• Ability to manage multiple projects simultaneously and meet deadlines.
• Creative thinker with a passion for innovation and continuous improvement.

Benefits

What We Offer:

• High Impact in cutting-Edge field: Be at the vanguard of AI innovation.
• Compensation Package: Competitive salary, comprehensive benefits, and meaningful equity stakes.
• Inclusive Culture: A diverse and welcoming work environment where everyone’s voice is heard.

What unites us is our Values and the passion we share to live by them:

• Do right for our customers
• We are data-driven
• Be entrepreneurial
• Strive to be better, together

MavenAGI is an equal opportunity employer that values diversity and is committed to fostering an environment where everyone feels included.

Join us in changing the face of enterprise customer support.