Customer Success Manager

Our impactful program, Ecolab Water for Climate, is designed to turn climate commitments into local actions across our customers’ enterprise and advance sustainable business growth. Through enterprise-wide partnerships, we provide tiered, outcome-based water solutions tailored to specific industries.  Together with our customers, we help ensure businesses and their communities have access to the water they need to thrive.

What You Will Do

Tactical

• Scope and cost the digital solutions for assigned multi-site enterprise customers with input from subject matter experts.
• Assist the solutions strategist and other team members to develop a customer-specific digital solution suite, digital solutions costing, program proposals and financials for approval.
• Work with the legal team, the SBU team and other team members to develop the customer-specific contract documents for the digital solutions.
• Build a digital solution success plan with specific objectives, key milestones and metrics to deliver value to assigned enterprise customers.
• Ensure the successful deployment of digital solutions and digital success plan through the pre-sale and post-sales phases of execution in a global matrix team.
• Manage issue resolution, daily status reviews, and communications as part of hyper care for programs to successfully transition the technology, processes, and data to support and ensure that the business can effectively operate in the new production environment.
• Track digital solution project implementation and digital success plan and report progress to the program manager and other stakeholders.
• On occasion, assist the corporate account managers to communicate the details of the digital program to assigned accounts.

Strategic

• Continually work to improve the digital solution suite management and execution process.
• Understand the value of company digital programs to the customer and have the ability to actively promote this value to the customer and internal stakeholders.
• Provide tools, coaching, and expertise in change leadership to ensure digital solution change action plans are developed and executed across assigned enterprise customers.
• Partner across the organization in creation, testing and piloting of new digital solution execution processes.
• Ensure adequate digital solution training is delivered to customer, field, and sales associates.

Position Details

• Candidate can reside anywhere in the United States near a major airport.  
• Deploy digital water treatment solutions in various industries, including Food & Beverage, Data Centers, Chemical, Primary Metals.

Minimum Qualifications

• Bachelor’s degree
• 8 years of experience in a digital business-to-business environment.
• 2 years of combined experience in digital product ownership and managing customer facing accounts.
• Experience with Sensors
• Experience with Data collection and Data Security
• Willingness/ability to travel 50%
• No immigration sponsorship available for this position

Preferred Qualifications

• Project Management Professional (PMP) or equivalent qualification.
• Experience with complex digital projects with multiple stakeholders.

Our Commitment to Diversity and Inclusion

At Ecolab, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.

In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce. Ecolab is a place where you can grow your career, own your future and impact what matters.

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