Sr. Product Owner

Synergy Business Innovation & Solutions is a premier implementer of cutting-edge software solutions. Synergy brings the experience and expertise necessary to deliver capability that provides tangible ROI to our customers. Synergy’s core areas of expertise are in the fields of Digital Transformation, Cloud Solutions, SaaS and Low-Code/No-Code solutions, Emerging Technologies, Data analytics and Visualization, Information Assurance, and Business Process Re-Engineering.Synergy offers its employees a generous portfolio of core and voluntary benefits including group medical, dental, and vision insurance, HSA, FSA, 401(k) with immediately vested company match, PTO/Sick Leave, 11 paid federal holidays, company paid life, short-term and long-term disability insurance, tuition and training reimbursement, fitness/wellness reimbursement, a referral bonus program, and life management programs.At Synergy, you’ll be challenged and given the opportunity to grow in your career path. In fact, growth is such a big deal to us that you will have dedicated career coaches available for every employee, company-funded certification opportunities, education reimbursement, and a general open-door policy so that you have support when you need it. Our team is eager to learn, fast-paced, and quality-driven—if that sounds like you, Synergy has a position for you!This position is designated as work-from-home. Description: 

• As the Sr. Product Owner for a software development/IT modernization program. The candidate will work closely with customers, engineering, support, and administrative teams in an agile environment to understand contractual requirements, support agency and telecom vendor stakeholders and assist in facilitating a migration to a cloud environment. You will be part of a highly functioning management team and responsible for communication and collaboration with the development and customer teams. The ideal candidate will be able to thrive in managing cross-functional teams and demonstrate strong leadership abilities in a highly collaborative, fast-paced environment. 

Essential Functions & Duties:

• Facilitate federal agency representatives transitioning telecommunications and networking services to the Enterprise Infrastructure Solutions (EIS) contract vehicle.
• Provide Conexus training to GSA and federal agency personnel on the utilization and specific complexities for utilizing the Conexus application.
• Provide expertise and consultation to GSA Help Desk to better support agencies using Conexus.
• Interface with application stakeholders and development team to refine, design and implement telecommunication ordering, billing, reporting and inventory solutions that effectively reflect the federal business needs.
• Collaborate with the development team and stakeholders to relay relevant product concerns and promote continuous improvement for a complex web application.
• Provide subject matter expertise, training, issue tracking and resolution support to federal agency personnel.
• Support recurring Federal agency, vendor and Conexus team meetings focusing on issue resolution, new requirements, and inquiries specific to the federal procurement process for networking services and utilizing Conexus.
• Drive team iteration execution and communicates with management and stakeholders.
• Manage project conflicts, challenges, and dynamic business requirements to keep operations running at a high performance.
• Presents high level project artifacts for executive-level management.
• Support product owner(s) with intra-team dynamics with respect to priorities and scope.
• Connect team’s efforts with a savvy grasp of ecosystem and organizational context; prioritizes effectively based off business needs.
• Oversee the delivery of multiple projects or initiatives on clear timelines.
• Critically reviews, analyzes, and evaluates business systems and user needs, ultimately producing clear proposals, documentation and/or deliverables
• Works closely with product owners and developers to convert business requirements into agile user stories for the development team
• Applies analysis of business systems and software solutions to increase the efficiency and effectiveness of work processes for both current and future business needs
• Conducts presentations and communicates product features to both technical and non-technical stakeholders, and aids in coordination and communication of cross-team initiatives

Skills, Qualifications and Certifications of Best Candidates:

• 4+ years of experience in managing application development, software delivery lifecycle, and/or infrastructure development and administration in an Agile environment.
• Experience in telecommunications services, infrastructure and technology.
• Strong analytical skills, problem s