Senior Manager, Enterprise Payments Product Operations

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

As part of the Global Merchant & Network Services group (GMNS), the Network & Acquirer Solutions (NAS) team is at the core of American Express, uniquely positioned to support every business unit and customer across the Enterprise. The American Express Network enables over $1.6 trillion in annual spend, serving our Issuers and Acquirers in more than 170 markets worldwide. We are driving a strategic, multi-year Enterprise Payments program to bring all payments together into a center of excellence to drive operational excellence for payment execution, enable innovative payment products, services, and capabilities to be built effectively and efficiently, support our BU strategies more closely, and deliver on our customers’ evolving payment needs.

About the Role

This newly created role of Sr. Manager, Enterprise Payments Product Operations is an exciting opportunity to contribute to and support critical business operations for Enterprise Payments.

This newly created role of Sr. Manager, Enterprise Payments Product Operations is an exciting opportunity to contribute to and support critical business operations for Enterprise Payments.

The successful candidate will play a key role in risk management, control oversight, and governance activities, with a strong focus on RCSA (Risk and Control Self-Assessment) execution and ongoing risk monitoring. The role will also contribute to other product operations and risk oversight initiatives such as issue management, new product approvals, and operational readiness—ensuring the delivery of compliant, resilient, and well-governed payment solutions.

This newly created role of Sr. Manager, Enterprise Payments Product Operations is an exciting opportunity to contribute to and support critical business operations for Enterprise Payments.

The successful candidate will play a key role in risk management, control oversight, and governance activities, with a strong focus on RCSA (Risk and Control Self-Assessment) execution and ongoing risk monitoring. The role will also contribute to other product operations and risk oversight initiatives such as issue management, new product approvals, and operational readiness—ensuring the delivery of compliant, resilient, and well-governed payment solutions.

As this team is in the process of being formed, the successful candidate must be comfortable working in a dynamic environment where priorities and responsibilities may evolve. The governance team is responsible for a broad range of product operations and risk oversight initiatives, including operational risk events, issue management, audits and exams, new product approval processes, operational resiliency, and other governance-related functions. Flexibility, adaptability, and a willingness to take on new tasks as the organization grows will be key to success.

Key Responsibilities

• Lead and execute RCSA (Risk and Control Self-Assessment) activities — identify, assess, and monitor risks, ensuring controls are effectively designed and implemented.
• Perform ongoing refresh and annual updates of RCSA, ensuring control effectiveness is maintained and emerging risks are addressed.
• Support other RAUs’ RCSAs by providing input where the team acts as a process owner or relier, ensuring alignment and transparency across functions.
• Perform quality assurance on documentation, risks, and controls to ensure accuracy and completeness.
• Serve as a subject-matter expert in control management, supporting product lifecycle activities, governance reviews, and approvals.
• Use data and