Operations Manager - Dealer Audit & Negotiable Collateral

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Role Overview

The Operations Manager – Dealer Audit and Negotiable Collateral provides operational leadership for two distinct yet interconnected teams supporting collateral monitoring activities. This role is accountable for delivering high-quality service, ensuring effective operational support for both internal and external customers, and maintaining strong risk awareness while navigating areas of ambiguity and exercising sound, well-reasoned judgment. Designed for a hands-on leader, this position requires active engagement in day-to-day workflow, issue resolution, employee coaching and development, and the advancement of continuous improvement initiatives within a fast-changing environment.

Key Responsibilities:

Operational Leadership

· Directly and through staff, manages and coordinates operational activities for the Dealer Audit and Negotiable Collateral functions, ensuring consistent quality, accuracy, and timely service delivery.

· Leads high-performing team by setting clear goals, providing ongoing coaching and feedback, measuring results, recognizing success, and reinforcing accountability.

· Promotes cross-training and proactive coverage planning across both teams to strengthen resiliency, ensure continuity of operations, and support employee development.

· Drives innovation and operational efficiencies by fostering a culture of continuous improvement and encouraging team members to bring forward ideas that enhance outcomes for Operations and customers.

Risk Management, Quality, and Compliance

· Partners with internal stakeholders to support effective controls, documentation requirements, and ongoing audit readiness.

· Leads effectively in an environment where non-standard situations arise, applying sound judgment within established procedures while appropriately identifying and managing risk.

· Participates in the review and enhancement of operational systems and procedures, ensuring documentation remains accurate and current in an environment of evolving processes.

Stakeholder Partnership and Customer Focus

· Collaborates closely with internal business line partners, communicating clearly, professionally, and confidently to address frequent questions, resolve issues, and support shared problem-solving.

· Maintains a strong customer focus and professional presence, effectively supporting internal partners and, as applicable, external customers while reinforcing trust and service excellence.

This role requires working from our U.S. Bank location in Oshkosh, WI three (3) or more days per week.

Basic Qualifications

- Bachelor’s degree, or equivalent work experience

- Typically five or more years of relevant experience

Preferred Skills/Experience
 

- Ability to exercise sound judgment in ambiguous situations, balancing operational efficiency, customer experience, and risk

- Strong process improvement mindset, with the ability to identify inefficiencies and drive continuous improvement

- Effective communication and stakeholder partnership skills in fast-paced, highly collaborative environment

- Strong organizational, time management, and prioritization skills to manage competing priorities and deadlines

- Proven people leadership and coaching capabilities, including feedback, performance management, and employee development

- Demonstrated project management skills, including planning, execution, and cross-functional coordination

- Experience managing vendor relationships, including service-level oversight, addressing performance issues, and evaluation of alternative vendor solutions

- Excellent supervisory and management skills
- Ability to manage multiple tasks

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approac