Catering Sales Manager | Rhode Island Convention Center & Amica Mutual Pavilion

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

The Catering Sales Manager has a primary duty of making Food & Beverage sales and obtaining orders for venue. This position is responsible for generating, managing, and coordinating outside catering sales, as well as initiating, directing, and implementing functions in the Food & Beverage Department. The Catering Sales Manager will independently manage and oversee all aspects the groups Food & Beverage operations from menu development, BEO creation, on site timeline and operations, and finalization

 

The Catering Sales Manager maintains a consistently positive and professional relationship with internal and external clients. The Catering Sales Manager will handle sales and customer service issues including providing outstanding customer service; researching, resolving, and clarifying invoice questions; and providing knowledgeable and appropriate suggestions regarding menu selections. The Catering Sales Manager will facilitate the flow of information internally, as well as communicate with all guests and vendors. The Catering Sales Manager will work closely with the Food and Beverage Director as well as, the Director of Sales & Event Services, and the Food & Beverage General Manager. Must be available to assist with general catering operations as needed. 

 

This role pays a yearly salary of $60,000 to $65,000.

 

Benefits for FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

 

This position will remain open until May 16, 2025.

 

About the Venue

Welcome to Providence! The Rhode Island Convention Center (RICC) is one of New England’s premier meeting and exhibition facilities.

 Located in the heart of downtown Providence, the RICC is within walking distance to restaurants, hotels, shops, art galleries, night clubs, museums and more. We offer 100,000 square feet of exhibition space, 20,000 square feet of ballroom space, 23 meeting rooms, 30,000 square feet of pre-function space and a superb in-house catering team. With excellent work rules and regulations, the Rhode Island Convention Center is the place to be for your next event. We are connected to the 564 guestroom Omni Providence Hotel. The Omni Providence Hotel offers additional meeting space to our guests with an 8,000 sq. ft. ballroom and 20 meeting rooms fully equipped to handle a wide range of services. Offering over 22,000 sq. ft. of meeting space, they can suit any type of event.

Responsibilities

• Responsible for negotiating, authoring, and submitting finalized BEOs and Food & Beverage invoices to client and internal staff.
• Work with the Sales and Event Management team on the execution of each event.
• Address or coordinate all Catering requirements and requests in a timely and helpful manner.
• Maintain accurate records for all Catering sales activities.
• Communicate daily with the Food & Beverage Director, banquet staff, and Operations Staff about the needs of our guests and their expectations.
• Maintain an extensive client database for follow-up sales calls and contact (in person, phone, email, mail, etc.)
• Assist with follow-up of guests’ Food & Beverage experience at the venue, ensuring that all issues have been addressed.
• Assist in the planning and coordination of catered events as directed.
• Serves as primary Food & Beverage contact once the contract is signed; approves any inventory or other changes and responds to questions or concerns in a timely manner.

Qualifications

• High School diploma or equivalent (G.E.D.), plus minimum 6 months related hospitality industry experience and/or training.
• 3 or more years in a sales role, with verifiable sales success.
• Demonstrated proficiency and successful experience in catering sales generation, contract negotiation and pricing, event scheduling, training, catering, banquets and menu development.
• Ability to work independently as well as collectively with the Sales team members.
• Demonstrated proficiency in computer applications (Microsoft Office programs with an emphasis on creating word documents, Excel spreadsheets, email); working knowledge of POS systems.
• Ability to adhere to high standard of busi