Implementation Project Manager

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work.  Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Building System Expertise: Quickly become an expert in product functionality and provide demos/trainings to client, clearly articulating how product features (and /or workarounds) can meet the client’s goals and needs.
• Project Management: You will oversee the entire software implementation project, from planning to completion. This involves defining project objectives, creating project plans, allocating resources, setting milestones, and coordinating activities to ensure successful implementation.
• Requirements Gathering and Analysis: You will work closely with clients and stakeholders to understand their business needs and translate them into software requirements. This includes conducting workshops, interviews, and documentation to capture detailed functional and technical specifications.
• Solution Design and Configuration: Based on the gathered requirements, you will collaborate with the software development team to design the best-fit solution. This may involve configuring the software, customizing specific modules, or integrating with existing systems.
• Testing and Quality Assurance: You will develop and execute comprehensive testing plans to validate the software solution's functionality, performance, and security. This includes coordinating user acceptance testing, logging and tracking issues, and ensuring timely resolution.
• Training and User Support: You will create training materials, conduct sessions, and coach users on how to effectively utilize the software solution. Additionally, you will provide ongoing user support, addressing any questions, issues, or enhancements that arise post-implementation.
• Change Management: Throughout the implementation process, you will proactively manage and communicate changes to stakeholders and end-users. This includes addressing concerns, facilitating user adoption, and mitigating resistance to change.
• Documentation and Reporting: You will document all aspects of the software implementation, including specifications, configurations, test plans, training guides, and user manuals. Additionally, you will provide regular progress updates and reports to project sponsors and management.
• Collaboration and Coordination: You will collaborate with cross-functional teams, such as sales, development, and support, to ensure seamless integration and alignment of software implementation efforts. This includes facilitating communication, resolving conflicts, and managing dependencies.
• Continuous Improvement: As part of your role, you will identify opportunities for process improvements and efficiency gains within the software implementation lifecycle. This may involve implementing best practices, adopting new tools or methodologies, and providing feedback to the product development team.
• Customer Relationship Management: You will build and maintain strong relationships with clients, ensuring their satisfaction throughout the implementation process.

ORGANIZATION RELATIONSHIPS
Interfaces with customers across multiple business units.  Works with various IT functional areas, including engineering, product, and transition teams as necessary for service delivery.  Works with leadership for technology planning and management.

REQUIRED QUALIFICATIONS

The successful candidate will demonstrate:

• Customer focus: Everything you do will be underpinned by delivering an exceptional customer experience and ensuring our customers can demonstrate the value of working with Building Engines - experience of managing a diverse range of customers and delivering excellent service is vital.
• A Proven Track Record: You will have proven experience of working consultatively with client teams, understanding their strategy, and having the ability to align technology to help them achieve business goals and desired outcomes.
• CRE Tech Knowledge: You will have knowledge and experience of working with customers in Commercial Real Estate Technology and industry best practices.
• Project Management skills:  You will be managing the implementation of Building Engines and affiliated technology software.  Ability to build,