Join the People Helping People

PSCU/Co-op Solutions is now Velera! PSCU and Co-op Solutions became a single entity on January 2, 2024, and our new company name was announced on May 7, 2024. Our new brand represents our combined company’s shared mission and unique ability to drive velocity and positive momentum for credit union success in a new era of financial services.

The Opportunity:

We are seeking a talented Product Manager who is responsible for executing the strategic plan for their assigned products/solutions. They serve as a liaison and subject matter expert to internal and external customers on Velera’s products and services. The product manager will handle efficiencies, monitor product compliance and mandates, analyze product penetration, define the market release process, and bridge the gaps between different functions within the company and aligning the strategic teams.

Day in the Life:

• Lead the analysis and review product enhancement requests from various sources and oversee the creation of business requirements for these enhancements.

• Serve as an escalation point, both internally and externally, related to assigned products and applications.

• Collaborate with appropriate functional areas (e.g., Training, Operations, Information Technology, Administration, and Finance) to develop and provide comprehensive product definitions, objectives, and goals that are responsive to the needs of the end user.

• Work closely with Velera’s departments in executing product strategies on assigned products and services.

• Identify risks throughout feasibility studies and development process and communicate issues to senior product management and leadership for evaluation; develop market test scenarios and ensure approval from the end-user for product rollout.

• Development of product documentation, procedures, and training in all pertinent platforms.

• Report and routinely update product and solution performance information to the strategic product manager.

• Lead research efforts, analyze and ascertain required modifications and impacts to existing products and services. Communicate to affected areas.

• Assist in the coordination and presentation of seminars and training for Velera personnel, prospective clients, trade associations, current members and other entities as assigned.

• Conduct and lead meetings to support the development process and track and communicate progress.

• Attend and participate in various Velera sponsored events and industry events, as needed.

• Serve as the primary liaison to Operational Support departments for assigned products.

• Maintain proficiency in departmental operations to assist as a backup for other products and services.

• Work as a member and/or leader of a cross-functional team that addresses the development and implementation of new and/or enhanced products and services within determined deadlines.

• Oversee and review mandate and industry product impacts. Partner with marketing to communicate internally and externally on pertinent bulletins.

• Direct and oversee maintenance, mandate, industry requirement, or vendor replacement product commercialization duties in conjunction with internal teams. Use commercialization process to execute on system readiness with partners both internal and external.

• Maintain, lead and respond to product-focused servicing ticket inquiries through the defined channel.

• Perform other duties as assigned.

Qualifications:

• Bachelor’s degree in Business, Marketing, Technology, or related field or equivalent combination of education and experience required. 

• Combined four (4) years of product management, technical product implementations, and/or business systems analysis supporting technical products experience required.

• Experience with the financial, credit union industry and core or account processing required. 

About Velera

At Velera we are committed to fostering a workplace where every employee feels valued, respected, and connected. We understand, attract and engage a diverse workforce where every employee can live up to their full potential; ensuring that our employee base reflects the consumers we serve. The result of this effort is an inclusive environment where diverse talent thrives. We strive to foster a safe and inclusive work environment for people to bring their authentic selves in order to build a better community within our company and with our partners.