Director, Client Solution Engineering, MuleSoft SMB

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Overview of the Role:
As the Director of Solution Engineering, MuleSoft AMER SMB, you will lead a team of 20+ Solution Engineers and Managers to help build a high-growth and fast-paced business in the Americas as part of a broader global strategy. The ideal candidate will have built successful, diverse pre-sales teams through talent acquisition and development strategies. One will have experience operating and selling in different commercial segments, and proven experience crafting and implementing programmatic pre-sales motions and plays. The MuleSoft Sales team will rely on you to collaborate with them to yield strategic customer outcomes through both your own experiences and, more importantly, through the efforts of your very hardworking team. You will have a passion for driving innovation, along with a desire to build an inclusive and winning culture that is aligned to Salesforce's core values: Trust, Customer Success, Innovation, Equality, and Sustainability.

Responsibilities:

• Hire, develop, and mentor talent at all levels in the team
• Partner with Sales to build a GTM strategy and execution plan
• Establish and drive effective operational cadences for the newly formed team
• Craft and refine pre-sales plays and motions specific to the SMB segment, leveraging improved processes, techniques, relationships, and tools
• Participate in strategic deals and support team members as needed to grow the business
• Drive strategic initiatives and programs across Solution Engineering to actively support innovation
• Partner with Solution Engineering leadership globally to define SMB best practices and plays

Required Qualifications:

• Front-line SE leadership experience in a fast-paced environment
• Extensive experience leading or participating in complex Solution Engineering organizations
• Track record in building organizations and hiring and training top talent
• Experience in a variety of commercial segments, including SMB
• Understanding and experience in architecture, integration, and automation technology
• Effective in customer facing/live engagements
• Effective interpersonal skills to create senior and executive relationships with key customer stakeholders
• Ability to collaborate cross-functionally within Salesforce

Preferred Qualifications:

• Ability to innovate with new ideas, processes, and tools
• Compelling leader who can effectively develop trust to supportively coach and drive team motivation
• Ability to partner cross-functionally to develop and nurture a strong team culture

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accep