Associate Manager Finance

Job Description:

Job Description:

People manager, Principle contact for operational issues representing delivery of services in his/her span of management (all processes) to the customer, Owns customer operational relationship: develops & nurtures to excellent customer satisfaction, Develops and nurtures middle management or Process owner level relationships with the customer, Owns performance metrics & reporting, escalation management & communication plan, Develops strategies and processes with customer in areas such as performance metrics and measure, escalation, change management and communication.

Key areas of Responsibilities:

ü Track and report Service Level Agreement (SLA)

ü Key point of contact for customer related activities

ü Responsible for preparing reports, presentations, etc. for the customer and management

ü Coaching and monitoring the team | Providing continuous feedback

ü Responsible to ensure that the team is updated on all process updates and participates in regular knowledge sharing interactions

ü To ensure effective training for new hires by the right SMEs

ü Assign the roles to the team members

ü Conduct periodic knowledge sharing activities and practices

ü Encourage knowledge sharing among the team

ü Responsible for people’s growth and grooming

ü Responsible for performance review of the team

ü Adhere to Month End Closer/Year End Closer time lines

ü Goal setting and performance appraisal for the Team

ü Explore for continuous process improvements and share best practices across teams

ü Contribute to team metrics by achieving stated productivity and accuracy goals on a daily basis

ü MIS Reporting on in progress & Pending | Daily update on the execution of remedies agreed on for call reduction | Preparation of Pending Escalation File |Validation and Escalation of aged cases

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