Business Change Lead

Job Overview

The purpose of this role is to plan, coordinate and manage the activities related to business readiness, education and adoption across multiple IT and Change projects. This role is responsible for ensuring the success of projects by leading all readiness activities and ensuring the business are prepared for the changes by evaluating and ensuring user readiness. Manage stakeholders. Track and report issues. Define and measure success metrics and monitor change progress.

Job Responsibilities

• Work across multiple projects and programmes with a variety of stakeholders across the various business teams, you will drive business readiness activities, supporting stakeholders in adopting new changes and collaborate closely with business and project teams.

• Responsible for ensuring there is agreed scope, planning and scheduling of business readiness activities.

• Responsible for ensuring all customers, stakeholders and third parties are ready to use, support and adopt new technology and processes from release through to evolution.

• Developing effective and appropriate change plans and deliverables in conjunction with the business and project/programme team. Change activities will include, amongst others: communication plans, training and engagement materials, training needs analysis, go-live readiness plans and supporting the transition to BAU teams.

• Understanding stakeholder groups and driving stakeholder engagement and management to support project and programme delivery.

Job Responsibilities

• Developing detailed change impact assessments and securing a shared view of these impacts across areas, the project/programme team and the business area sponsoring the change.

• Working closely with project and programme teams to deliver change and collaborating with all business areas to ensure a joined-up experience for end users.

• Ensuring that business readiness and adoption activities are in line with the project governance frameworks for change delivery.

• Contribution to the Business Change framework, supporting the development of content for best practice methodologies.

Education

• PROSCI or other business change qualifications.

Experiences

• Extensive experience leading change and business readiness for large or complex technology led programmes.

• Considerable knowledge of the change management challenges associated with implementing continuous change in a fast-moving organisation.

• Experience of developing and delivering change and business readiness activities to a high standard.

• Experience of delivering organisational change involving changes to people, processes, technology, and new ways of working.

• Experience of stakeholder management with a diverse range of stakeholders, overcoming resistance to change and demonstrating the ability to gain trust and understand the issues that matter to people most.

• Experience of identifying risks, developing mitigation actions and reaching agreement with stakeholders on the management of risks and issues.

• Proven experience of delivering change with an emphasis on cultural and behavioural change.

Competencies

• Expert written and verbal communication skills, particularly when explaining the vision and key messages of business readiness activities.

• At ease managing conflicting requests and priorities, as well as setting and delivering to realistic deadlines.

• Creative thinker and problem-solver, with the ability to translate ideas into actions and outcomes.

• Excellent organisational skills with proven ability to manage competing priorities and a challenging workload in a fast paced environment.

• A skilled relationship-builder and strong leader, works successfully with others, valuing and using the different skills and expertise of colleagues across an organisation to achieve business outcomes.

• Ability to understand structures and business priorities and build credibility quickly.

• Resilient, solution-focused and analytical with ability to see the wider context in which you are working.

Footer

FBD is an inclusive Equal Opportunity employer that considers applicants irrespective of their age, gender, ethnicity, culture, religion, language, sexual orientation, ability, disability and social circumstances.