Senior Manager, Global Payroll

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

The Senior Global Payroll Operations Manager will lead and oversee global payroll operations across multiple countries, ensuring seamless, compliant, and timely payroll processing for a large, multinational organization. This role will manage the US and global payroll team, collaborate with internal stakeholders, and work closely with external vendors to standardize processes, drive efficiency, and ensure compliance with local and international payroll regulations. The Senior Manager will also spearhead global payroll projects, including system implementations, process improvements, and operational strategies to scale payroll operations as the organization grows.

 

This position is a people manager role reporting to the Director, Payroll.

 

Responsibility

• Lead global payroll operations, ensuring accurate and timely payroll processing for employees across multiple regions

• Ensure compliance with local, regional, and international payroll regulations, tax laws, and labor laws

• Drive the development, implementation, and continuous improvement of standardized global payroll processes, policies, and controls

• Manage the global payroll team, providing leadership, mentorship, and support to regional payroll managers

• Collaborate with HR, finance, tax, legal, and external payroll vendors to align payroll operations with business goals

• Oversee payroll system implementations, upgrades, and integrations, ensuring successful deployment and minimal disruption to payroll activities

• Identify and resolve payroll discrepancies proactively, ensuring timely resolution of employee inquiries and escalations

• Develop, track, and report key payroll performance metrics and KPIs to senior leadership

• Lead year-end payroll activities, including tax filings, audits, and compliance reviews

• Partner with internal audit teams to conduct regular payroll audits and ensure payroll accuracy and compliance

• Manage vendor relationships, ensuring high-quality service delivery and exploring opportunities for vendor consolidation or outsourcing where applicable

• Stay updated on global payroll trends, laws, and best practices, advising leadership on potential risks and opportunities

• Provide strategic direction for payroll-related initiatives to support business growth and improve service delivery

Job Designation

Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.

 

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• Bachelor’s degree in accounting, finance, business administration, or a related field

• 8+ years of experience in payroll operations, with at least 5 years in a global payroll leadership role

• Experience working with global payroll systems (ADP, Workday, SAP, Oracle, etc.)

• Experience with managing payroll compliance for large multinational organizations

• Experience with Excel and Google Workspace

Preferred

• Certified Payroll Professional (CPP) or equivalent certification

• Extensive experience in global payroll management, with a proven track record in handling multi-country payroll operations

• In-depth knowledge of international payroll compliance, regulations, and tax laws

• Experience leading payroll system implementations, integrations, and upgrades, with strong project management skills

• Strong leadership and team management skills, with experience managing remote and cross-functional teams

• Proven ability