Senior Product Designer

About Gusto

Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 300,000 businesses nationwide.

Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That’s why we’re committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy. 

Product Design at Gusto is made up of over 60 creative, collaborative people who care deeply about our mission to empower small businesses and their employees. We’re a cross-functional bunch focused on Design, Research, Writing, Ops and Front-end Development who are always looking for opportunities to build understanding and empathy for the people who use Gusto. We don’t care a whole lot about swim lanes and we work closely with our partners in Product, Engineering, Data, and Marketing to design, build and ship experiences that make a difference. We are passionate advocates for thoughtful, crafted, and inclusive experiences and we believe great design can make hard things possible, even delightful. Read more about Design at Gusto.

About the opportunities

We have a number of roles open across our teams for Senior Designers including in areas such as Payroll, Benefits, Fintech, and other teams. Here are the key opportunities available:

• Payroll: Gusto’s first product is Payroll, and it’s indispensable for our customers. You’ll work on high visibility, high impact experiences that balance complex technical and regulatory considerations. You’ll help make the complicated process of running payroll approachable, easy to use, and stress-free for businesses of all kinds.
• Gusto Pro: Accountants use Gusto to support their clients with payroll, taxes, hiring, and more. Gusto Pro helps accountants manage dozens to hundreds of clients on Gusto and grow their firms along the way. You’ll design experiences that make experts and power users even more efficient at scale.
• Fintech: The Fintech team empowers our customers to move money safely, securely, and quickly within Gusto. You’ll work on experiences that help reduce risk, and keep our customers and platform safe from fraud and loss. You’ll support developing payment technology that allows the rest of Gusto to innovate and develop products and features that serve all of our customers.

Here’s what you’ll do day-to-day:

• Work with cross-functional partners in Product Management, Engineering, and Data Science to understand customer problems, key opportunities in your domain, and define both the long term UX vision and also short term releases that unlock customer value
• Collaborate with our Research, Data Science, and Customer Support teams to build a holistic understand of customer needs, and make sure they’re shared with your teams to inform their thinking, build empathy, and inform prioritization decisions
• Advocate for great UX, inspiring your teams with a strong point of view about what’s possible and aspirational for your product area
• Hold high standards for the customer experience, including partnering with engineering partners to refine the end customer experience and ensure that what we release is bug free, performant, accessible, and responsive
• Design for how your experience fits into our system and advocate for cohesive experiences through the use of Workbench, our Design System, and other platform capabilities
• Speak clearly to tradeoffs and the “Why” behind design decisions in terms non-designers can understand and participate in
• Provide and seek feedback from other designers to always push the bar for quality
• Collaborate with designers on other teams to develop cohesive solutions for shared problems

Here’s what we're looking for:

• 5+ years' Product Design experience
• A builder who loves being hands on crafting high quality, high impact solutions and getting them in front of customers
• Experience designing end-to-end customer journeys from software to service
• Strong understanding of common software patterns and the ability to discern when to innovate versus adopt existing standards 
• Strong opinions loosely held and a willingness to engage in constructive debates about scope and tradeoffs to build alignment and unblock work
• Strong UX craft — you can break down complex exper