Manager, Chief Of Staff - Customer Identity and Core

Manager, Chief Of Staff - Customer Identity and Core

About the Team 

The Customer Identity and Core team (CIC) is part of Capital One’s Enterprise Product and Experience organization. The CIC team is responsible for managing the enterprise system of record for over 100 million customers, both consumers and businesses, enabling access to the company’s digital experiences and protecting critical customer account information at the highest level of security.

The products built by our team are foundational for creating seamless customer experiences, keeping customer financial well-being safe and secure, and unlocking business growth by providing a full picture of each unique human Capital One serves. Our team is building innovative platforms in the cloud that provide real-time intelligence at the customer level that unleash innovation across the company. We play a critical role in developing improved marketing experiences, intelligent underwriting insights, and smooth mobile experiences that are tailored to the individual needs of our diverse and growing customer base. 

CIC is a fast growing team responsible for capabilities that enables key business outcomes to help protect our customers and position the company to deliver game-changing opportunities for acquiring new customers and to deepen connections with existing customers. 

About the Job

The CIC team has an exciting opportunity for a well-rounded Manager-level associate who is interested in the Chief of Staff career path. This Manager, Chief of Staff will partner directly with senior leaders within CIC and EPX, as well as other CoS and project managers across the company, to lead the CIC team with best-in-class operating models and deep investments in talent to drive high-quality outcomes for the CIC team and partners. This role is designed to help refine and improve existing operations, people & culture, and daily management processes for the CIC leadership team and will be assigned special projects on an as-needed basis.  Responsibilities may include managing key projects with finance and recruiting, developing guidelines and change management plans for critical team-wide functions, development of material for leadership, and support of business-as-usual (BAU) processes including recurring leadership meetings & offsites. They will serve as a force multiplier, identifying and addressing gaps, streamlining decision-making, and fostering collaboration through relationships across teams and organizations.

The ideal candidate is a proactive problem-solver with strong relational, organizational, and communication skills. They will be adept at navigating complex challenges, driving process improvements, and fostering collaboration across teams. Whether leading special initiatives, liaising with key partners, or championing culture, they will be a key thought partner in ensuring the organization operates with clarity, efficiency, and agility. This role is ideal for someone with a background in analytics, product, operations, or project management within a fast-paced environment.

Key attributes for success in this position include:

• Self-motivated, reliable, and resourceful problem-solver with solid time management and prioritization skills

• Excellent G-Suite skills, in particular Sheets and Slides

• Strong influential communications, including across levels, teams and organizations, and experience utilizing oral and written communication skills along with presentation skills 

• Strategic thinking with strong conceptual and problem-solving skills, sound independent judgment, and meticulous attention to detail 

• Highly capable of balancing strategy and tactical delivery 

• Effective in rapidly changing environments 

• The ability to juggle simultaneous projects and tasks, while demonstrating urgency, prioritization, and ownership to drive issues to completion

• Associate experience-centric mindset with a keen attention to detail, high bar for quality, and strong sense of responsibility

• Commitment to broad-based teamwork and collaboration 

• Comfortable building and maintaining relationships, and being diplomatic, yet influential with colleagues across all levels, including VP-SVP leaders, and across a variety of partner teams

• Effective and autonomous project management from strategic ideation through tactical execution and follow up

• Active thought partner to leadership