Job Description Summary

Responsible for providing leadership and driving the execution of multi-discipline infrastructure services across the world.

Job Description

Roles and Responsibilities

In this role, you will:

• Lead a team, or team of teams, of employees focused across the digital operations space to include infrastructure, end user support, network, etc.

• Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning.

• Proactively identify and resolve issues and make recommendations for improvements to existing processes.

• Lead cross-discipline teams to establish an integrated plan to deliver team commitments.

• Establishes governance structure that identifies key performance indicators, sets milestones, and establishes a reporting cadence.

• Tracks and monitors program status and metrics to ensure milestones are met, and internal and external delivery commitments are met.

• Drive adherence to IT Compliance standards (SOX, ISO) by minimizing exception processes and creating streamlined or automated solutions for gaps.

• Establish and foster a work culture at all levels that is positive, collaborative, respectful, innovative, dynamic, with high integrity, and capable of driving positive change over sustained periods of time.

• Manage client & vendor problem resolution and escalation.

• Complete root cause analysis of defects and implement controls to mitigate repetitive issues.

• Ensures ongoing communication of progress against program objectives.

• Provide strategic oversight and drive team optimization and individual team member growth.

Minimum Qualifications:

•Bachelor’s degree from accredited university or college with minimum of 8 years of professional experience OR Associates degree with minimum of 11 years of professional experience OR High School Diploma with minimum of 13 years of professional experience

•Minimum 5 years of professional experience in IT Operations

•Note: Military experience is equivalent to professional experience

•Eligibility Requirement:

-Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job.

Desired Characteristics Technical Expertise:

• Strong preference given to candidates in the Eastern Time Zone

• Strong track record of understanding and interest in current and emerging technologies demonstrated through training, job experience and / or industry activities

• Experienced in design, performance, availability and scalability of the infrastructure

• Demonstrated understanding of Lean Six Sigma principles (e.g., Green belt certified)

Business Acumen:

• Strong business analysis and problem-solving skills

• Knowledge of business and financial principles and practices

• Demonstrated ability to manage team/product operations across the product ecosystem and make trade offs based on key business priorities

• Demonstrated experience leading and influencing across a complex, global matrix organization

• Ability to decompose problems and make decisions when problems or solutions are not 100% defined

• Skilled in breaking down problems, documenting problem statements and estimating efforts

Leadership:

• Demonstrated experience leading and influencing across a complex, global matrix organization

• Demonstrated ownership of business decisions including outcomes and any required rework plans

• Experience coaching, mentoring, and developing team members

• Experience providing feedback on performance toward goals

• Ability to proactively identify and remove obstacles or barriers on behalf of the team

Personal Attributes:

• Excellent written and oral communication skills and the ability to interface with senior leadership with confidence and clarity

• Uses critical thinking skills and disciplined approaches to help leaders and leadership teams resolve issues and define solutions

• Ability to proactively identify and remove obstacles or barriers on behalf of the team

• Strategic thinker with the ability to create and execute concrete action plans

• Strong analytical, project management, and organizational skills

• Strong oral and written communication skill