Customer Service Representative

Job DetailsLevel: ExperiencedJob Location: OH Twinsburg - Twinsburg, OH 44087Position Type: Full TimeEducation Level: 2 Year DegreeTravel Percentage: NegligibleJob Shift: DayJob Category: Customer ServiceThe Customer Service Representative is passionate about delivering a professional, responsive customer experience by managing orders, inquiries, and account details from entry through delivery. This role partners closely with the sales team and internal operations to ensure accuracy, timely communication, and effective coordination while proactively monitoring order status, resolving issues, and supporting strong customer relationships

Key Responsibilities


Check inventory, price, lead time, status of delivery, product knowledge
Process customer orders and changes to existing orders
Audit sales orders entered by another CSR, confirm price, packaging, color
Research and process complaints/returns  
Update customer portals
Coordinate and maintain customer shipping schedules
Coordinate information with scheduling and load planning areas and communicate customer priorities
Review open order reports for each customer/proactively provide order status updates
Assist in customer maintenance
Process sample requests
May include occasional travel to visit customers and/or trade shows
Project positive and professional image to customers and internal stakeholders

Qualifications
Bachelor’s degree in business, marketing, or related field preferred. Equivalent experience also accepted.
2+ years of customer service or customer support experience in a B2B environment; manufacturing, distribution, or logistics experience preferred. Familiarity with retail/big box account management strongly preferred.
Proven ability to manage multiple priorities while maintaining accuracy and responsiveness
Experience handling customer complaints, returns, and issue resolution with professionalism


Skills & Competencies


Computer skills including Microsoft Office (Outlook, Word, Excel) and familiarity with ERP systems, CRM platforms, and customer portals. Ability to quickly learn new systems
Excellent communication skills including strong written and verbal communication skills, in both phone and email interactions
Excellent organizational skills with the ability to prioritize multiple tasks