BILINGUAL (English/Spanish) Cust Svc Support Rep-11am-8pm EST Remote (Patient Customer Service)

LabCorp's Patient Customer Service department within the Revenue Cycle Management Division is seeking energetic, passionate BILINGUAL (ENGLISH/SPANISH) customer service focused individuals who seek solutions to challenging patient billing issues. This empowered and valued employee will help deliver exemplary customer experiences through innovation and continuous improvement. If you are interested in a career where learning and engagement are valued, and the lives you touch provide you with a higher sense of purpose, then LabCorp is the place for you!

The responsibilities for this opportunity include:

·Answer 80+ inbound calls per day from patients, doctor's office and/or private insurance carriers.

·Initiate payment plans for patients for outstanding balances.

·Routinely utilize multiple resources to resolve patient inquiries while on the phone

·Maintain performance goals

·Ability to become proficient with processes after completing a structured training program.

 Knowledge|Skills|Abilities:

·Professional BILINGUAL ENGLISH/SPANISH required

·Ability to work and learn in a fast-paced environment

·Attention to detail

·Perform successfully in a team environment

·Excellent organization skills

·Proficiency navigating multiple computer screens and applications

·Alpha-Numeric data entry proficiency

·Excellent verbal and listening skills

Why should I become a Customer Service Support Representative at LabCorp?

·Work from home opportunity!

·Quarterly variable bonus potential!

·Generous paid time off!

·Medical, Vision and Dental Insurance Options!

·Flexible Spending Accounts!

·401k and Employee Stock Purchase Plans!

·No Charge Lab Testing!

·Fitness Reimbursement Program!

·And many more incentives!

Technical Requirements:

•Internet download speed of at least 50 megabytes per second

•No satellite internet

•Ability to connect equipment to router/modem with Ethernet cord.  Equipment cannot be connected through Wi-Fi.

License|Certification|Education:

·Requires a High School Diploma or equivalent 

·Previous medical and/or call center experience a plus.

Pay Range: $15.25-16.00 or State/Local minimum wage, if higher. ​ 

All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.

Application window closes 4/4/2025.

 The shift for this position will be Monday-Friday; 11am-8pm (EST) which is 10am-7pm CST and 9am-6pm (MST) and 8am-5 pm (PST). SHIFT - 10% Shift Differential for residents in eastern time zone.

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.  Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here.