Senior Operations Manager

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com 

Location: USA - VIRTUAL - US Colorado 

Division: Solutions 
Job Posting Title: Senior Operations Manager 
Time Type: Full Time

Location: Cincinnati, OH Metro / Salt Lake City, UT Metro / Dallas, TX Metro/Chicago, Il Metro

Travel: Frequent travel across the distribution network (50–75%)

 

Position Summary:

• Customer Scope & Change Management: Lead execution of customer-driven changes including expansions, new processes, and network adjustments

• Process Launch: Deployment of systems, SOPs, and standardized workflows (GXD, Blue Yonder, etc.)

• Site Launch: End-to-end facility startup including readiness, staffing, go-live execution, and stabilization

 

Scope of Responsibility

The Senior Manager, Launch Operations will work across traditional project management and operations duties to enable rapid, sustainable site-launches within North American Contract Logistics. This leader is responsible for leading the end-to-end startup, stabilization, and performance ramp of new and expanding facilities across the Contract Logistics network. This role drives operational readiness, launch standardization, and operational excellence (launch site) while partnering cross-functionally with internal teams, customers, and site leadership.

This leader will own launch playbook-delivery, execution timelines, and post-launch performance to ensure sites meet safety, service, inventory & quality, and financial targets from day one. While simultaneously supporting the build-out of high-velocity launch solutions across Contract Logistics.

This role extends beyond site startup to include process deployment and customer-driven change management across the network.

 

 

Key Responsibilities

Launch Execution & Site Startup

• Lead full site-launch lifecycle, from pre-launch planning through go-live and stabilization

• Develop and execute launch plans including site infrastructure, staffing, training, layout readiness, and SOP deployment

• Coordinate cross-functional teams to ensure launch readiness

• Serve as the primary point of contact for launch activities and escalations

Operational Readiness & Standardization

• Ensure SOPs are implemented and validated prior to go-live

• Drive consistency across sites through standardized processes and reporting

• Partner with Shared Services teams to implement best practices

• Validate system readiness across platforms (GXD, Blue Yonder, CargoWrite, etc.)

 

 

Performance & Stabilization

• Own site ramp performance post-launch ensuring KPI achievement

• Monitor throughput, safety, inventory & quality, service SLAs, and financial performance

• Conduct regular site-performance reviews and drive corrective actions, working hands-on wherever necessary

Leadership & Stakeholder Management

• Partner effectively with local and central stakeholders

• Interface directly with customers, serving as one of the primary points of contact during launch activities, in conjunction with internal stakeholders

• Drive tactical execution while also providing executive-level updates throughout launch activities, inclusive of project and task status, operational performance, and proactive risk identification

Risk Management & Problem Solving

• Proactively identify risks and develop mitigation strategies

• Ensure compliance with safety and operational standards

Qualifications

Required

• 7–10+ years in operations, supply chain, or related field

• Experience leading multi-site or large-scale operations

• Proven experience launching new facilities

• Strong knowledge of operational systems and tools

• Experience managing KPIs and financial performance

Preferred

• Experience with large enterprise customers

• Background in multi-site operations

• Lean / Six Sigma certification

Key Competencies

• Execution Excellence

• Structured Problem Solving

• Leadership & Influence

• Standardization Mindset

• Customer Focus

Work E