Senior Manager-Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

As part of the Global Merchant & Network Services group (GMNS) the GMNS Product team is at the core of American Express, uniquely positioned to service every business unit and customer across the Enterprise. Each year, we power billions of transactions through our global payments network, serving our Issuing and Acquiring businesses in more than 170 markets worldwide. We are driving a strategic, multi-year transformation to modernize our Acquirer solutions to build innovative products, services, and capabilities that will anticipate our merchant and acquiring partner’s needs. This is a strategic priority for GMNS as it becomes increasingly important that we stay competitive with the rise of intermediaries, can quickly adapt to an ever-changing regulatory environment and are developing strong value-added services that deepen the relationships with our acquiring customers.

Reporting to the VP, Payment Designation & Global Acquiring (Product Management), the Manager, Payment Designation & Global Acquiring, will have the opportunity to be part of a key strategic priority for the GMNS business. This team will play a critical role in defining the strategic vision for some of our fastest growing global acquiring models, such as Payment Designation. Acquiring partners like Stripe and Adyen are strategic partners who are evolving the way that they support our merchants globally, driving the need for us to respond with a cohesive and strategic approach which delivers on simplifying how these partners do business with us, while identifying ways AXP can drive incremental value.

The successful candidate will partner closely with teams across GMNS and the Enterprise to create a roadmap that delivers on key objectives, understanding our Partner needs through co-creation, and ensuring we have a comprehensive go-to-market plan defined.

As a key member of this team, your responsibilities will include:

·       Defining products and services and provide differentiated value and a seamless experience that allows customers to expand to new markets and programs.

·       Build and maintain strong relationships with stakeholders and deliver teams to define trackable success metrics to enable analytic-driven decision-making, as well as track product performance post-launch to assess future investments, e.g., incremental revenue, cost reduction, competitive differentiation, and customer satisfaction.

·       Conduct discovery to identify market opportunities and user needs, and document clear, actionable requirements to support product development.

·       Define and continually refine prioritization to build and maintain product roadmaps including sustaining a backlog of features.

·       Gather and analyze feedback from internal and external customers and partners to create user journeys to help identify opportunities to remove obsolete or redundant payment experiences and suggest enhancements to improve user experience.

·       Partner