Parts Coordinator

Job DetailsJob Location: Corporate HeadQuarters - Pendergrass, GA 30567Position Type: Full TimeSalary Range: $48,000.00 SalaryJob Shift: DayJob Category: Customer Service - PartsThe Role

In this key role at Takeuchi, the Parts Coordinator is responsible for coordinating activities to support customers with their parts needs. This will be achieved by performing the following duties:

Key Performance Areas


Answer phone calls and e-mails from customers to address any customer concern with the highest level of response and attention
Speak with customers on a daily basis regarding parts troubleshooting, parts manual support, order support, and return requests
Create and maintain a close relationship with customers to actively process parts orders
Provide ongoing communication with and support to customers and colleagues
Effectively handle multiple priorities, organize workload, and meet deadlines
Support and assist with emergency orders with the utmost urgency and attention 
Monitor back orders and work closely with the Purchasing Department to expedite for fastest delivery to customers
Communicate estimated parts ship and arrival time, including regular updates
Monitor dealer stocking patterns and stock to emergency ratio to performance
Promote parts programs and ensure dealer accounts are taking advantage of all benefit programs available
Maintain knowledge of parts and service bulletins to best support and understand machines
Work closely with the Service Department sharing information regarding the product in order to better assist customers and understand their active fleet


 
QualificationsCandidate Profile

The ideal candidate will possess the following qualifications:


Associates degree in Business or equivalent experience
2-4 years’ experience in customer service or related area
Experience in automotive industry, construction industry or with heavy equipment strongly preferred
Strong social and communication skills and the ability to work and communicate effectively with people on all levels
Very strong organizational skills and the ability to manage multiple projects and requested tasks, providing updates of these within set deadlines
Proficient in Microsoft Office


 

Skills and Background:


Ability to maintain positive and professional behaviors in high volume situations
High attention to detail and accuracy
Knowledge of supply chain and logistics networks
Analytical and conceptual thinking – using logic and reason, creative and strategic skills
Communication skills – interpersonal, presentation and written


Takeuchi is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.