Associate Manager, Market Sales

We’re unique.  You should be, too.

We’re changing lives every day.  For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts?  Do you inspire others with your kindness and joy?

We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.

The Associate Manager, Market Sales (AMSM) is responsible for leading a team of field-based growth professionals within a defined geographic area. AMSMs are the main point of contact in defined territory for growth activities. They oversee day-to-day sales efforts to ensure consistent and profitable new patient acquisitions. AMSMs create strategies and action plans to drive both short- and long-term sales earnings. They partner with both selling agents and health insurance sales leaders in their territory.

Additionally, AMSMs collaborate with center operations leaders to drive overall net growth. AMSMs focus on ensuring successful new patient onboarding and member retention efforts. These responsibilities include working collectively with a team on scheduling confirmed first appointment(s), completing required new patient paperwork, awareness of new patient orientation sessions, generating patient referrals, supporting proactive member retention initiatives and participating in target member recapture efforts.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

• Directly supervises a team of sales professionals to ensure sales goals are met or exceeded. Provides reliable, efficient support for the team.
• Performs all aspects of leading the team including, but not limited to, selection, onboarding, performance management, and engagement.
• Manages, coaches, and provides training to field-based sales professionals, with the goal of developing a high performing sales team.
• Monitors performance of sales team on daily, weekly and monthly basis. Provides monthly and quarterly results assessments of sales staff’s productivity.
• Leads and facilitates team meetings and training. Trains, coaches, and educates team members on sales processes, procedures, tools, and practices.
• Leads sales personnel in establishing personal contact and rapport with key local communities serving Medicare-eligible seniors. Leverages connections to increase community events and overall engagement with seniors living around centers.
• Spends time in the field with Membership Growth Consultants utilizing line of sight to field sales events, value proposition adherence, and conversion rate and identifies areas for overall improvement.
• Collaborates with Regional Sales Director to recommend plans and tactics to ensure new patient acquisition; specific strategies and tactics for AEP, OEP and SEP enrollment periods.
• Aligns and partners with operations leaders on new patient onboarding and field-based member retention efforts.
• Focuses on efficient and effective new patient onboarding including scheduling, new patient paperwork completion and support of new patient orientation sessions at center. Goal is to align on patient fit and expectations of value-based care to new patient.
• Supports proactive member retention initiatives and participates in target member recapture efforts.
• Leverages contact relationship management tools, personally and with the team, to manage lead pipeline process.
• Establishes strong relationships with sales agents and health insurance sales leaders in a defined geographic area.
• Collaborates with sales leadership to establish and control budgets for community and broker events. Reviews expenses and recommends economies. Coordinates proper company resources to ensure efficient and stable results.
• Understands and trains MGCs on incentive compensation plans. Assists in the incentive review and validation process of assigned MGCs on monthly basis.
• Performs other duties as assigned and modified at manager’s discretion.

KNOWLEDGE, SKILLS AND ABILITIES:

• Entry-level knowledge of leading a sales team; basic coaching and mentoring skills
• Growth mindset and ability to create strong business relationships with operational leaders
• Ability to use Salesforce
• Basic problem solving, time management, organizational and analytical skills
• Ability to present data and analysis to a variety of stakeholders. Intermediate written and verbal skills
• Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, database, and presentation software
• Ability to build strong relationships, both inside and outside of the company
• Ability and willingness to travel locally, regionally, up to 25% of the time