Sales Manager Customer Service

Company Description

Founded in Munich, Germany in 1989, Brainlab develops, manufactures and markets software-driven medical technology, enabling access to improved, more efficient, less-invasive patient treatments. Our key to success is our creative, talented and hard-working team, which consists of around 2000 dedicated and inspiring individuals in 25 locations worldwide. To succeed in reaching our targets, we are seeking committed colleagues who can stand behind our core values curious, authentic and useful.

Job Description

• Proactively reach out to customers whose warranties are about to expire, showcasing the benefits of transitioning of service contracts
• Lead efforts to renew existing service contracts, engaging customers in discussions to upgrade or extend their contracts and increase service contract coverage
• Maintain close contact and foster strong link with the regional capital sales team in order to develop and implement effective sales strategies to increase service contract sales and revenue
• Ensure accurate and timely recording of service contract in our ERP system
• Prepare and present comprehensive reports on service contract sales performance
• Collaborate with relevant teams to ensure all closing tasks are completed in a timely manner, providing the necessary checklist to corporate support
• Develop customized solutions for customers with multiple systems or upgrades, catering to their unique needs and requirements
• Continuously develop effective sales strategies and gather feedback from customers and stakeholders to refine current approach
• Regularly update the address book with accurate customer information to facilitate smooth communication and engagement
• Showcase the unique value proposition of Brainlab Service Contracts to increase service profitability

Qualifications

• Bachelor’s degree in Business Administration, Sales or a related field
• Strong communication, negotiation and interpersonal skills
• Familiarity with ERP systems and sales reporting tools
• Excellent organizational and time-management abilities
• Customer-focused mindset with a keen understanding of customer needs and pain points
• Ability to work in a fast-paced and dynamic environment
• Fluent in English and German

Additional Information

• A mutually-supportive, international team
• Meaningful work with a lasting impact on medical technology
• 30 vacation days, plus December 24th and December 31st
• Flexible working hours as well as hybrid work model within Germany
• Parking garage and safe underground bike storage
• Award-winning subsidized company restaurant and in-house cafes
• Variety-rich fitness program in our ultra-modern 360m2 company gym
• Regular after work, team, and company events
• Comprehensive training and continuing education opportunities

Ready to apply? We look forward to receiving your online application including your first available start date and desired salary. 

Contact person: Marta Dwuznik