Senior Manager, Leadership Development

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

Imagine yourself as part of Visa’s Leadership Academy, a team that is making leadership and executive development a differentiator that will enable Visa’s leaders to continue positioning the company for growth in the years to come. This affords you with a unique opportunity to work on some of the most highly visible initiatives inside one of the world’s most valuable brands.  The role will allow you to be creative, strategic and impactful. It will also test your ability to thrive under the pressure of intense expectations and a multitude of critical stakeholders, and ultimately be a key partner in a company where industry leadership is the norm.

The Leadership Academy is part of Visa University, within a successful global organization.  We are a team of experts in our respective disciplines, but more importantly, we strive to harness our collective expertise in the most effective way for the benefit of learners. We combine rigor, data and subject matter expertise with intuition and common sense of what will be most effective for the business. We like to prototype, launch, and evaluate. We are comfortable learning from our mistakes.

About You:

• You are passionate about providing impactful learning experiences to leaders at all organizational levels globally
• You are both a thinker and a doer and can constantly switch between the two, balancing “big picture” thinking with detailed execution
• You are excited and curious by developments in technology and how it can be used effectively to enhance leader and manager skills; you love to experiment and push boundaries
• You are resilient and flexible – you perceive false starts, changing priorities and constructive feedback as opportunities, not setbacks
• You are curious and broad in your orientation with a significant level Leadership Development subject matter expertise
• You have an eye to ensuring Inclusion & Diversity is integrated into Leadership Development programs
• You understand the industry and business environment in which you operate
• You are service-oriented and keep the learner experience front-and-center in everything you do
• You have a global mindset – you take genuine interest in other cultures, do not suffer from “HQ syndrome”, and embrace the need to operate with cultural norms and in time zones other than your own
• You are action-oriented and adept at dealing with ambiguity

Key Responsibilities: 

With the guidance of the Sr. Director, Head of the Leadership Academy, you will:

• Support the Leadership Academy team in the management of the product development life cycle for leadership development learning products that ensure the organization has the capabilities to compete in the future by:

• Using human-centered design methodology to discover, synthesize and clearly articulate Visa leaders’ development needs.
• Translating needs into leadership development solutions in a mix of modalities – inclusive of and not limited to live and asynchronous virtual learning, in-person, social learning and more.
• You will need to be adept both at designing programs yourself as well as providing strategic direction for work done by select external providers and Visa University designers.
• Using your design expertise and breadth of knowledge of external leadership development resources to design, curate and/or buy-and customize-for-Visa the most impactful solutions.
• You will play a key role in scaling inclusive leadership development to maximize opportunities for all Visa leaders to benefit from impactful learning solutions.
• You will be mindful of using modalities that work most effectively for engaging audiences at different levels of seniority, with an eye to balancing innovative thinking and learning pedagogies with organizational constraints.
• Ensuring programs/initiatives are designed to include and promote an