Facilities Technician - Island Grove Event Center - Seasonal

Anticipated Hiring Ranges: $16.50 - $20.21

Job Summary: Facility Technicians are responsible to set up facilities (e.g., tables and chairs) for special events and/or programs as well as being a department representative for evening events and to keep the Island Grove buildings clean and well maintained before, during and after events. They are also responsible for regular cleaning and maintenance including scheduled deep cleaning, as well as performing some minor maintenance tasks consisting of basic carpentry, plumbing, painting, drywall and minor repairs to the facilities. The exact workdays and shift assignments have not yet been determined, so candidates must be available to work a day shift or an evening shift as well as some scheduled overtime, working as late as 12:00 a.m., occasionally. Days off will be mid-week and successful candidates must be available to work both Saturday and Sunday. Responsibilities primarily fall into two areas: custodial and setup/teardown. Specifically, the Facility Technicians are responsible to set up facilities (e.g., tables and chairs) for special events and/or programs as well as being a department representative for evening events and to keep the Island Grove buildings clean and well maintained before, during and after events. They are also responsible for regular cleaning and maintenance including scheduled deep cleaning, as well as performing some minor maintenance tasks consisting of basic carpentry, plumbing, painting, drywall and minor repairs to the facilities.

Experience, Knowledge, Skills

Minimum Requirements

• One to Two (1-2) years of customer service experience.

OR
 

• Any combination of related education, experience, certifications and licenses that will result in a candidate successfully performing the essential functions of the job,
  AND
  Possession of a valid driver’s license.

Preferred

• Two (2) + years related experience within public facilities.
• Two (2) years experience with large events (e.g., arenas).

Knowledge, Skills, and Abilities

• Knowledge of maintenance and minor repair as it relates to public buildings.

• Collaboration skills, including the ability to work with others from different areas and backgrounds to reach a common goal.

• Interpersonal skills, including the ability to facilitate interaction, communication, and teamwork
  between others.

• Ability to work under pressure, manage multiple concurrent and competing tasks and
  responsibilities, and adapt to changing priorities while maintaining personal effectiveness.

• Ability to self-start and take initiative in completing daily tasks and special projects.

• Ability to focus on activities that have the greatest impact on meeting work commitments.

• Ability to establish and maintain partnerships with a variety of internal and external constituencies.

• Ability to communicate and work effectively with individuals from diverse backgrounds, cultures,
  and ages.

• Knowledge of customer service principles and best practices, including customer needs assessments, meeting quality service standards, and evaluating customer satisfaction.

• Knowledge of incident response and handling methodologies.

• Customer service skills, including the ability to actively listen, address customer needs, defuse tense situations, and maintain an open, flexible, and friendly demeanor.

Essential Functions:

• Follows written and/or verbal instructions.
• Establishes and maintains effective working relationships with supervisors, co-workers and the general public.
• Works flexible hours including weekends, holidays and evenings when work demands.
• Handles difficult situations using tact, patience and good judgment.
• Operates small equipment such as power tools, shop equipment, lifts, etc., as well as larger equipment including forklifts, loader, skid steer, etc.
• Attends safety sessions and keep informed about safety and emergency procedures.
• Performs related duties and responsibilities as assigned.

Supervisory Responsibilities

• NA

Work Environment and Physical Requirements:

Work Environment

• Works in varied weather conditions.
• May have some exposure to chemicals, electrical and plumbing materials.
• May be required to work evenings, weekends and holidays.

Physical Requirements

• Manual labor and requires prolonged standing and walking.
• May be required to lift 60 lbs. on a frequent basis.
• Manual dexterity enough to operate cleaning equipment, move objects, operate hand and power tools, move and bend, twist and stoop, climb la