Sr Specialist, Business Operations and Strategy

The Sr. Specialist, Business Operations and Strategy (BOS) will report to the Director level Business Operations & Strategy Lead for Gartner’s Supply Chain Practice.

This position will support the Director BOS in discovering, improving, analyzing, and visualizing data to deliver unique insights into operational execution, resource planning and customer usage and using those insights to support management action.

What you will do:

• Identify accessible data sets and models to better understand content, client interaction and operational performance, and potential improvement opportunities
• Spot data-related challenges and work constructively to resolve them; QA dashboards and new platforms to provide feedback to stakeholders.
• Partner with our Programs and QUADS teams to provide data and analysis for our interactive tools, benchmarking, multimedia, and more.
• Create and maintain monthly and quarterly reporting for Team Managers and Content Leaders – includes Service Requests that need to be closed, Strategy Sessions counts by expert and client, expert workload balancing, and content performance reviews.
• Create and assemble PPT Presentations for Quarterly Town Halls and Operations Reviews.
• Partner with our Practice Support Services (PSS) Team to help manage our yearly travel and expenses budget.
• Plan and coordinate in-person meetings for the Supply Chain Practice – estimate flights/travel, cost of meals, price out various locations, etc.
• Use analytical skills to derive insights from the data that will support operational improvements in areas such as content planning, content quality and inquiry optimization.
• Create easy-to-consume leadership communications (e.g., slides, reporting tools and dashboards) that catalyze action on the most important operational improvements; leverage centrally built tools where applicable
• Cultivate strong relationships across the firm (e.g., with central functions and other practices) to unlock valuable sources of data and drive improvements in data collection and reporting.
• Coach individuals on the Supply Chain Practice’s operational support team on tactical reporting and data collection projects

What you'll need:

• Bachelors degree required
• 2-4 years of business experience, preferably in business intelligence, analytics, or consulting
• Strong analytical thought processes, including the ability to break down a complex, ambiguous problem into solvable components, and then finding the fact base to prove/disprove hypotheses about root causes of those components.
• Experience managing multiple projects; demonstrated ability to own, manage and complete projects. Excellent organization skills. Time management and task flexibility--ability to multitask and change priorities as needed.
• Written, visual, and verbal communications ability to summarize complex data sets into elegantly simple summaries which focus attention on the most important causes of a challenge. Strength in typical delivery modes required: Excel (details), PPT (summary), and verbal presentation to senior and varied audiences.
• Ability to develop and maintain strong relationships up, down, and across the organization, via influence without formal management authority.
• Knowledge and experience in working with Gartner Research and Advisory data resources (GEAR, PowerBI, Salesforce, BIC) preferred.

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