Clinical Liaison

The Glenview at Pelican Bay is a premier continuing care retirement community located in beautiful, sunny Naples, Florida.

We are currently considering candidates for a hospitality focused Clinical Liaison for our skilled nursing department.  Candidates must have a desire to join a great team dedicated to providing outstanding and superior hospitality.

We currently have the following shifts available:  Full-time

The Clinical Liaison at The Glenview at Pelican Bay is responsible for assessing potential residents/guests in the hospital to establish eligibility for care and screen for appropriateness of placement.  This position is also responsible for identifying, building, and maintaining key relationships with physicians, discharge planners, senior living providers, home health agencies and other healthcare providers in relationship to business development and census growth.  This position will assist in all marketing outreach coordination for the Health Center.

The Clinical Liaison is responsible for the following services including but not limited to:

• Responsible for participating in, developing and meeting the community’s sales and occupancy levels in accordance with the marketing plan.
• Develops positive relationships with the discharge planners, physicians, families, senior living providers, home health agencies and other healthcare providers, marketing Premier Place’s programs and services. 
• Actively communicates with prospective residents/guests, family members and key influencers (physician, attorney, trust officer, as appropriate) to generate sales activity required to meet sales goals. This includes frequent personal contact including but not limited to telephone calls, home or office visits, letters and tours. 
• Keeps updated about relevant, operational, competitive, and company information, in order to respond effectively to inquiries from contacts and convey community message.
• Assesses potential residents/guests, reviewing their medical records, and determines whether they should be admitted for care in collaboration with physicians, nurses, therapists, social workers, case managers and other interdisciplinary team members. 
• Communicates Premier Place’s admission criteria and obtains payer type information such as Medicare, Managed Care and Private Pay. 
• Participates as needed in the development of annual market plans, competitive analysis, and planning of marketing events. 
• Creates new and existing strategic relationships with professional referral sources to include any forms of effective outreach. 

The Glenview at Pelican Bay offers the following benefits:

• Paid time off (PTO)
• Medical Benefits
• DailyPay
• Competitive Pay
• Awards and Recognition Programs
• Scholarship Program
• Employee Assistance Program
• Company Discount Program
• Employee Referral Program
• Retirement Savings Account

Skills and Qualifications:

• Minimum of Associates degree in nursing or other health related field preferred, or equivalent experience - minimum 2 years experience working in sales/admissions position within skilled nursing, home health or assisted living environment. 
• Must be a solutions-driven problem solver with a working knowledge of health care insurance, including Medicare and Long-Term Care solutions.
• In order to achieve admissions goals, should be comfortable with marketing presentations and proven skills with community outreach programs.
• Have an overall knowledge and comfort level with all technology associated with their position and its implementation regarding outreach strategy and communications with professionals, families, and potential residents/guests of the community.
• Knowledge of the information and techniques needed to assess and treat human injuries and diseases.  This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
• Knowledge of and special sensitivity to the needs of the aging. 
• Excellent oral, written and interpersonal skills. Good visual and hearing acuity required; good verbal communication skills required. Must present a professional manner and be able to deal with situations that may be stressful.
• Must be familiar with and adhere to guidelines related to the Fair Housing Act (FHA) and the Americans with Disabilities Act (ADA) regulations in all aspects of the job including sales presentations and marketing materials. 

LCS Hospitality Promises

• We greet residents, employees and guests warmly, by name and with a smile.
• We treat everyone with courteous respect.
• We strive to anticipate resident, employee, and guest needs and act accordingly.