Manager - Facilities Maintenan

Position Overview

We are seeking a highly organized and proactive Facilities Maintenance Manager with a strong background in managing retail commercial properties. This role will oversee the maintenance and repair operations across multiple locations, ensuring services are executed efficiently, cost-effectively, and to a high standard. The ideal candidate will demonstrate expertise in facility systems, vendor management, and operational leadership.

Key Responsibilities

Vendor & Work Order Management

• Assign work to in-house teams or external vendors based on scope and cost-effectiveness.
• Monitor and manage all maintenance work orders, ensuring adherence to budget.
• Review, assign, and prioritize work orders for execution.
• Maintain strong relationships with vendors.
• Source, evaluate, and maintain a compliant database of local vendors.
• Negotiate vendor pricing and service agreements.

Maintenance Oversight

• Review and oversee corrective and preventative maintenance schedules.
• Ensure timely, accurate completion of all work orders.
• Respond to emergencies when necessary.

Financial & Invoice Management

• Review and validate vendor invoices for accuracy and alignment with quotes.
• Manage invoice reconciliation and approvals.
• Track and report on maintenance expenses for senior leadership.

Communication & Reporting

• Maintain clear communication with store teams and leadership regarding work orders and emergencies.
• Develop reporting tools to track key performance indicators and vendor performance.

Team & Process Management

• Lead training and onboarding for new facilities staff.
• Drive continuous improvement initiatives in maintenance processes and vendor performance.
• Support change management and process improvement implementations.

Qualifications

Required Skills & Qualifications

Technical Knowledge

• Building Systems Expertise: HVAC, electrical, plumbing, mechanical, and structural systems.
• Preventive Maintenance: Strong understanding of PM programs and scheduling tools.
• Workplace Safety: Knowledge of OSHA regulations, safety protocols, and compliance standards.
• Energy Management: Familiarity with energy-efficient systems and sustainability programs.

Project Management

• Planning & Scheduling: Ability to organize maintenance work, upgrades, and repairs.
• Budgeting: Experience managing budgets, cost control and procurement.
• Vendor Management: Handling contracts, negotiations, and performance evaluations.
• Capital Projects: Overseeing facility improvement or renovation projects.

Problem-Solving & Analytical Thinking

• Troubleshooting Skills: Diagnosing system failures and implementing corrective actions.
• Critical Thinking: Making informed decisions in high-pressure or emergency situations.
• Data Analysis: Using CMMS and AI data analysis to improve efficiency and cost effectiveness.

Leadership & Team Management

• Team Leadership: Ability to lead, train, and motivate staff, contractors, and vendors.
• Conflict Resolution: Handling personnel issues and coordinating across de