Assistant Community Manager - UMass Amherst, Fieldstone Apartments (Student Living)

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $290 billion of real estate in 247 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 857,400 units/beds globally, and has a robust institutional investment management platform comprised of more than $76 billion of assets under management, including over $34 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

Supports and assists the Community Manager in overseeing and managing the financial operational facets of the community by completing accounting tasks, account reconciliations, and using the property management software to record, track, and report on all financial workings of the community. This position will also be responsible for achievement of established revenue, occupancy, resident retention, and leasing goals and objectives; manages the leasing team by providing training, direct oversite and assistance as they interact and assist prospective and current residents.

JOB DESCRIPTION

Operational Responsibilities:

• Operates the property management software (Yardi/Entrata) and completes transactions by entering all required fields correctly and by completing updates and back-ups to ensure the integrity of the system. 
• Reviews and submits invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, obtaining community manager approval, coding charges to appropriate Chart of Account codes, and managing communication between the vendor/contractor, accounting, and the client/owner as needed. 
• Follows the Company’s established procedures related to evictions by following proper notice requirements, evicting residents, and representing the community as required in court hearings and eviction proceedings. 
• Processes resident move-outs by reviewing lease terms and notice requirements, applying appropriate deposit and lease cancellation fees, if applicable, and processing the disposition in accordance with established procedures and legal requirements. 
• Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues.    
• Acts as the on-site supervisor in the absence of the community manager by organizing and delegating daily work, coordinating maintenance and make-ready tasks with the maintenance supervisor, and managing the operation of the community in compliance with Company policies, procedures, and business practices.

 Other Responsibilities: 

• Ensures achievement of the community’s revenue and occupancy goals by implementing the marketing strategy with regards to advertising, rent pricing and concessions, oversees on-site traffic, ensuring an appropriate inventory of “ready” apartments, and monitoring the day-to-day sales and leasing activities. 
• Stays informed about current market and competitor conditions that may impact the community’s occupancy and sales results, provides input into the development, implementation and revision of short- and long-term marketing plans and goals to sustain occupancy, participates in the implementation of creative strategies around pricing, concessions, leasing incentives, and advertising to boost traffic and leases. 
• Works with the maintenance team to ensure the physical aspects of the community meet the Company’s standards for overall appearance and safety, and develops activities and programs to enhance the salability of the apartments and community as a whole by regularly inspecting “ready” units for marketability, creating mini-models and using other merchandising techniques promote the apartment and community to prospective applicants. 
• Actively participates in the leasing process by generating and monitoring traffi