Global Security Design & Systems Manager

Summary 

The ideal candidate shall have excellent written and oral communication skills, interpersonal skills and instructional abilities. The manager serves as the day-to-day lead to the team that includes all the security design and systems department employees. The lead is responsible for building a cohesive and high performing team. Reporting directly to the client and the global account director, the manager works alongside other stakeholders to ensure a safe and secure environment.  

The manager will work ensure that the Securitas team is driving and delivering services in accordance with the program requirements outlined by the client. To accomplish this, the Securitas Manager will need to have daily touch points with the global team, review and verify their work, establish monthly updates to the team, engage the client on program challenges, opportunities and strategy to continually evolve the program, pull together and present QBR's on KPI's/SLA's, drive improvement of delivery across each contingent worker, hold each contingent worker accountable for performance & delivery of service to the client and make team adjustments where improvements are falling short. 
 

Essential Functions 

• Works closely with the client on focus points, projects and delivery improvements. 
• Allocating resources effectively across projects, balancing workloads, and optimizing resource utilization to maximize productivity and efficiency. 
• Serving as the primary point of contact for clients, addressing their concerns, and ensuring their satisfaction with our services and solutions. 
• Identifying potential risks and issues, developing mitigation plans, and proactively addressing challenges to keep the program on track in partnership or through guidance of the client. 
• Tracking the progress of projects within the program, using KPIs and other metrics to ensure they meet their objectives and deliverables. 
• Tracking and analyzing relationship metrics, such as client satisfaction and retention rates, to assess the effectiveness of relationship management efforts. 
• Managing the overall contingent team budget, ensuring financial accountability, and optimizing expenditures to stay within budgetary constraints. Flags and engages the client on any budget risks and provides monthly budget report for accruals. 
• Implementing best practices and continuous improvement initiatives to enhance relationship management processes and outcomes. 
• Ensuring that all projects within the program adhere to quality standards, conducting regular reviews, and implementing continuous improvement processes. 
• Leading and mentoring project managers, consultants, systems techs and engineers, fostering a collaborative and high-performing work environment. 
• Partners with program piers and dependency partners to help drive delivery alignment based on client requirements. 
• Gathering and analyzing feedback from stakeholders and clients, using it to improve services, processes, and relationships. 
• Ensuring seamless integration of projects, coordinating efforts across teams, and facilitating the sharing of best practices and resources. 
• Conducting post-program evaluations to assess outcomes, identify lessons learned, and inform future program planning. 
• Proactively identifying and resolving conflicts, addressing issues promptly, and finding solutions that satisfy all parties involved. 
• Provide clear, concise, and client service focused communications to internal and external client.  
• Provide detailed status reports to management and key stakeholders. 
• Continuous engagement with the external team resources on performance, mentorship, direction and where required disciplinary action. 
• Coach, mentor, and develop team’s skillsets to support career growth and development. 
• Collaborate across different workstreams to overcome challenges and deliver results.  
• Continuously review the organizational structure and adjust according