Senior Director, Global Services Operations

QUALIFICATIONS:

• Bachelor's Degree in Business or IT related field of study 
• MBA Preferred 
• Not required, but preferred, one or more of the following: BPO certifications (Six Sigma, Lean Six Sigma, other, etc.) 
• 15+ years' experience in operations, customer service support, or business process optimization roles. Consulting background a plus. 
• Excellent leadership, communication (written, verbal and presentation) and interpersonal skills and the ability to relate to all levels of the organization. 
• Experience in working and collaborating with business and cross-functional teams 
• Strong written and verbal communication skills. 
• Strong negotiation skills, especially in managing customer expectations, and driving priorities 
• Proven ability to manage, mentor and coach a globally dispersed team 
• Proficiency in Microsoft Office Suite of tools 
• Embrace the WWT culture and values  
• Some domestic & international travel will be required

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

Equal Opportunity Employer

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

Preferred locations: MO, FL, NC, TX, AZ, MA, VA, AL, LA, GA, MN, OH, MI, WI, IA, SC

 

#LI-SB1 #LI-Remote

Qualifications

Senior Director, Global Services Operations (GSO)

 

Why WWT?

 

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

 

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

 

With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.

 

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

 

What will you be doing?

Join World Wide Technology, Inc. (WWT) as Senior Director, Global Services Operations (GSO) within our Strategic Initiatives & Global Operations (SI&GO) organization. In this dynamic role, you will lead a global operations team focused on supporting the customer facing activities of the Solutions Consulting & Engineering organization (SC&E), a global profession