Senior Process Improvement Analyst

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

Responsible for executing Lean initiatives on a day-to-day basis, which includes creating future-state processes and metrics based on customer feedback to improve operational performance in quality, cost, delivery and safety. The role conducts data analyses, including gathering data, analyses and generating insights. The position facilitates and promotes the understanding and implementation of Lean Six Sigma principles and techniques. Senior Process Improvement Analyst Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

What You’ll Do

Responsible for executing Lean initiatives on a day-to-day basis, which includes creating future-state processes and metrics based on customer feedback to improve operational performance in quality, cost, delivery and safety. The role conducts data analyses, including gathering data, analyses and generating insights. The position facilitates and promotes the understanding and implementation of Lean Six Sigma principles and techniques. Senior Process Improvement Analyst Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.
 

How You’ll Do It

• Leads process improvement initiatives (Value Stream Mapping, Kaizen Events, DMAIC/DMADV Projects, 5S/Visual Workplace Program, etc.) using Lean and/or Six Sigma tools.

• Conducts data analysis using Lean, Six Sigma, and other analytical tools to identify process improvement opportunities.

• Identifies and develops metrics for sustaining improvement initiatives and measuring business results.

• Works with leadership to maintain and share best practices as needed.

• Manages multiple process improvement projects at one time.

• Ensures solutions are consistent with organizational objectives.

• Builds relationships with all key constituents necessary to deliver project results.

Qualifications You’ll Need
The Basics

• Bachelors degree in Business Administration and Management or Engineering or related

• 1+ years in Production, Operations, Leadership, Project Management, or related experience

• In lieu of degree at least 4+ years in Production, Operations, Leadership, Project Management, or related experience

Physical and Cognitive Requirements
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:

• Does this job require remaining in a stationary position, including but not limited to, primarily sitting and standing? Primarily remain in a stationary position.

• Does this job require the ability to move about inside or outside the work environment to complete the major responsibilities of the job? No required movement about the work environment to complete the major responsibilities of the job.

• Does this job require the ability to transport physical objects? If so, provide the weight of the heaviest object the job needs to transport without the aid of machinery or equipment or the weight equivalency with the aid of machinery or equipment. No

• Primarily, where is this job performed? Primarily performed indoors in an office setting.

• Does this job require the ability to operate equipment or machinery? Select all that apply. Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.

• Does this job require the ability to communicate verbally or in written form? Select all that apply. Ability to communicate verbally.; Ability to communicate in written form.

• Does the job require travel? Travel up to 10% of the time.

• Does this role require testing or assessments to measure the ability to perform the job? No

Bonus Points If You Have<