Retail Operations Specialist, Rover Store

Who we are: Want to make an impact? Join our pack and come work (and play!) with us.
We believe everyone deserves the unconditional love of a pet—and at Rover, our mission is to make it easier to experience that love. Founded in 2011, the Rover app and website connect dog and cat parents with loving pet sitters and dog walkers in neighborhoods across the US, Canada, and Europe. We empower our community of trusted pet sitters and dog walkers to run their own pet care businesses on Rover with the tools and security of a global company to back them.
Headquartered in Seattle, Washington, we work closely with our teams in Barcelona, London, San Antonio, Spokane and remote locations. We’ve got a reputation for being a great place to work, having been named among the 100 Best Companies to Work For in Seattle Business Magazine and Washington’s Best Workplaces in the Puget Sound Business Journal. We're an agile, fast-growing company, and our leadership comes from some of the world's most respected tech companies. 
At Rover, our furry coworkers are just as important as our human ones—and we wouldn’t have it any other way. Along with making the joys of pet parenthood more accessible, we’re committed to fostering a diverse, inclusive, and welcoming community of pet people—and that starts with our employees.
Who we're looking for: We're looking for a Retail Operations Specialist to join our rapidly growing Store team. You'll primarily be responsible for managing daily operations for our ecommerce platform the Rover Store, which sells our Rover Gear flagship line of products and other pet essentials for dog owners. In addition, you'll also be responsible for inventory management for our Rover Gear line across all sales channels. Ideally, you'll also have experience with using Shopify or a similar ecommerce platform.   

Your Responsibilities:

• Manage customer facing updates to our Shopify ecommerce platform, including product launches, creating landing pages, and optimizing existing products and pages.
• Maintain inventory health and execute replenishment orders for merchandise across all sales channels. 
• Conduct day-to-day operations including order management, processing returns, and troubleshooting inventory issues. 
• Work with fulfillment warehouse and customer service teams to ensure smooth order flows, investigate shipping issues, and troubleshoot customer escalations for ecommerce store.
• Manages all escalations directly with customers from our Amazon storefront. 
• Assist with ad-hoc requests related to operations, merchandising and marketing needs.

Your Qualifications:

• 2-4 years of direct-to-consumer (DTC) ecommerce experience, with knowledge and experience in Shopify platform management.
• 1-2 years experience in operations or customer service. 
• You enjoy a fast-paced environment that is constantly evolving, and have an ability to remain calm under pressure and tight deadlines
• Effective communication skills across the organization. Excellent at building and maintaining strong relationships, both internal and external.
• Resourceful, detail-oriented, with the ability to multitask and balance competing priorities.
• Self-starter that thrives in a fast-paced environment.
• Bachelor’s degree or equivalent experience.

Benefits of Working at Rover.com:

• Competitive compensation
• 401k
• Company Equity
• Flexible PTO
• Competitive benefits package, including medical, dental, and vision insurance
• Commuter benefits
• Bring your dog to work (and unlimited puppy time)
• Doggy benefits, including $1000 toward adopting your first dog
• Stocked fridges, coffee, soda, and lots of treats (for humans and dogs) and free catered lunches semi-monthly 
• Regular team activities performed in-person and virtually

Compensation:

• In the greater Seattle area the first year salary range is $64,811 - $83,525. Additionally Rover offers equity (RSU’s) and benefits to all employees.
• The cash compensation offered for this role will be dependent on the candidate's experience, qualifications, skills and abilities as demonstrated in the interview and hiring process.

Rover is an equal opportunity employer committed to promoting a diverse, inclusive and inventive environment with the best employees. We’re driven by seeing our people succeed and grow, and we work to ensure everyone contributes to their fullest potential. We consider all qualified applicants without regard to age, race, color, ancestry, national origin, religion, disability, protected veteran status, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable laws, regulations and ordinances.
We are committed to work with you to look for reasonable accommodation to